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type:"article"
~isPartOf:"EuroMed journal of business"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Mobilkommunikation"
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Dienstleistungsqualität
Mobile communications
72
Mobilkommunikation
72
Consumer behaviour
57
Konsumentenverhalten
57
Customer satisfaction
26
Kundenzufriedenheit
26
Mobile Business
24
Mobile business
24
Beziehungsmarketing
21
Relationship marketing
21
Service quality
17
Innovation adoption
16
Innovationsakzeptanz
16
Mobile phone
15
Mobiltelefon
15
Mobile Anwendung
10
Mobile application
10
Online retailing
10
Online-Handel
10
Einzelhandel
9
Retail trade
9
Confidence
8
Internet marketing
8
Mobile Marketing
8
Mobile marketing
8
Online-Marketing
8
Vertrauen
8
Beschwerdemanagement
7
Complaint management
7
Mobile commerce
6
Satisfaction
6
Social Web
6
Social web
6
Customer loyalty
5
Customer service
5
Electronic money
5
Elektronisches Geld
5
Kundenservice
5
Trust
5
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17
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17
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Athanasopoulou, Pinelopi
1
Bataoui, Soffien
1
Bicho, Marta
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Casidy, Riza
1
Cassab, Harold
1
Chuah, Stephanie Hui-wen
1
Culver, Jeffrey N.
1
Dufour, Béatrice
1
Fazal-e-Hasan, Syed
1
Giovanis, Apostolos
1
Harun, Ahasan
1
Hsu, Jen-Hsien
1
Jung, Na Young
1
Kaatz, Christopher
1
Kandampully, Jay
1
Ladhari, Riadh
1
Marimuthu, Malliga
1
Martinez, Luisa M.
1
Mitronen, Lasse
1
Mohsen, Kholoud
1
Mortimer, Gary
1
Omar, Suha
1
Oozeerally, Adam
1
Pacheco, Natália Araújo
1
Ramos, Filipe R.
1
Rokonuzzaman, Md
1
Ruiz Díaz, Gonzalo
1
Russell-Bennett, Rebekah
1
Saarijärvi, Hannu
1
Seock, Yoo-Kyoung
1
Shafei, Ingy
1
Shin, Hyunju
1
Souiden, Nizar
1
Tabaa, Hazem
1
Tesform, Goitom
1
Thakur, Rakhi
1
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EuroMed journal of business
Journal of retailing and consumer services
International journal of hospitality management
10
The journal of services marketing
9
International journal of services and operations management
8
International journal of contemporary hospitality management
6
International journal of services, economics and management
6
Cogent business & management
5
Services marketing quarterly
5
International journal of business information systems : IJBIS
4
International journal of networking and virtual organisations : IJNVO
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Service business
4
Telecommunications policy : the international journal of digital economy, data sciences and new media
4
International journal of bank marketing
3
International journal of business innovation and research
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality & reliability management
3
Journal of financial services marketing
3
Journal of service research : JSR
3
Managing service quality : MSQ ; an international journal
3
Tourism management : research, policies, practice
3
African journal of business and economic research : AJBER
2
Asia Pacific journal of marketing and logistics
2
European research studies
2
Global business review
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of consumer studies
2
International journal of economic research
2
International journal of economics and business research
2
International journal of electronic business
2
International journal of innovation and technology management
2
International journal of quality and service sciences
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Contemporary Issues in Business and Government
2
Journal of business ethics : JOBE
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
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ECONIS (ZBW)
17
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1
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
2
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
3
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
4
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
5
Retail in my pocket : replicating and extending the construct of service quality into the mobile commerce context
Kaatz, Christopher
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171897
Saved in:
6
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
7
Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
8
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
9
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
10
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
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