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type:"article"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Mobilkommunikation"
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Dienstleistungsqualität
Mobile communications
83
Mobilkommunikation
83
Consumer behaviour
62
Konsumentenverhalten
62
Customer satisfaction
30
Kundenzufriedenheit
30
Mobile Business
27
Mobile business
27
Beziehungsmarketing
23
Relationship marketing
23
Service quality
21
Innovation adoption
19
Innovationsakzeptanz
19
Mobile phone
16
Mobiltelefon
16
Mobile Anwendung
12
Mobile application
12
Online retailing
12
Online-Handel
12
Beschwerdemanagement
10
Complaint management
10
Internet marketing
10
Online-Marketing
10
Confidence
9
Einzelhandel
9
Retail trade
9
Vertrauen
9
Mobile Marketing
8
Mobile marketing
8
Customer service
7
Kundenservice
7
Satisfaction
7
Service recovery
7
Social Web
7
Social web
7
Electronic money
6
Elektronisches Geld
6
Emotion
6
Mobile commerce
6
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21
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21
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English
21
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Aguilar-Rojas, Oscar
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Bataoui, Soffien
1
Baum, Tom
1
Bicho, Marta
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Casidy, Riza
1
Cassab, Harold
1
Chuah, Stephanie Hui-wen
1
Cobanoglu, Cihan
1
Culver, Jeffrey N.
1
Dufour, Béatrice
1
Fandos-Herrera, Carmina
1
Fazal-e-Hasan, Syed
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Ha, Hong Youl
1
Harun, Ahasan
1
Hsu, Jen-Hsien
1
Jung, Na Young
1
Kaatz, Christopher
1
Kandampully, Jay
1
Ladhari, Riadh
1
Lin, Pearl Ming Chu
1
Marimuthu, Malliga
1
Martinez, Luisa M.
1
Mitronen, Lasse
1
Mohsen, Kholoud
1
Mortimer, Gary
1
Omar, Suha
1
Omran, Behzad Abound
1
Oozeerally, Adam
1
Pacheco, Natália Araújo
1
Pan, Huifeng
1
Ramos, Filipe R.
1
Rokonuzzaman, Md
1
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International journal of contemporary hospitality management
Journal of retailing and consumer services
International journal of hospitality management
10
The journal of services marketing
9
International journal of services and operations management
8
International journal of services, economics and management
6
Cogent business & management
5
Services marketing quarterly
5
International journal of business information systems : IJBIS
4
International journal of networking and virtual organisations : IJNVO
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Service business
4
Telecommunications policy : the international journal of digital economy, data sciences and new media
4
International journal of bank marketing
3
International journal of business innovation and research
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality & reliability management
3
Journal of financial services marketing
3
Journal of service research : JSR
3
Managing service quality : MSQ ; an international journal
3
Tourism management : research, policies, practice
3
African journal of business and economic research : AJBER
2
Asia Pacific journal of marketing and logistics
2
EuroMed journal of business
2
European research studies
2
Global business review
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of consumer studies
2
International journal of economic research
2
International journal of economics and business research
2
International journal of electronic business
2
International journal of innovation and technology management
2
International journal of quality and service sciences
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Contemporary Issues in Business and Government
2
Journal of business ethics : JOBE
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
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ECONIS (ZBW)
21
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21
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
4
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
5
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
6
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
7
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
8
Retail in my pocket : replicating and extending the construct of service quality into the mobile commerce context
Kaatz, Christopher
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171897
Saved in:
9
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
10
Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
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