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type:"article"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~subject:"Online-Handel"
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Search: subject_exact:"Mobilkommunikation"
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Dienstleistungsqualität
Online-Handel
Mobile communications
78
Mobilkommunikation
78
Consumer behaviour
61
Konsumentenverhalten
61
Customer satisfaction
28
Kundenzufriedenheit
28
Mobile Business
24
Mobile business
24
Beziehungsmarketing
22
Relationship marketing
22
Service quality
19
Innovation adoption
18
Innovationsakzeptanz
18
Mobile phone
17
Mobiltelefon
17
Mobile Anwendung
11
Mobile application
11
Online retailing
10
Beschwerdemanagement
9
Complaint management
9
Confidence
9
Einzelhandel
9
Retail trade
9
Vertrauen
9
Internet marketing
8
Mobile Marketing
8
Mobile marketing
8
Online-Marketing
8
Satisfaction
7
Customer service
6
Electronic money
6
Elektronisches Geld
6
Kundenservice
6
Mobile commerce
6
Social Web
6
Social web
6
Brand image
5
Markenimage
5
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Undetermined
19
Free
4
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Type of publication (narrower categories)
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Article in journal
27
Aufsatz in Zeitschrift
27
Language
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English
27
Author
All
Sohn, Stefanie
2
Badawi, Badawi
1
Bataoui, Soffien
1
Bicho, Marta
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Bua, Hasanuddin
1
Casidy, Riza
1
Cassab, Harold
1
Cherukur, Ram Babu
1
Chuah, Stephanie Hui-wen
1
Culver, Jeffrey N.
1
Dufour, Béatrice
1
Fazal-e-Hasan, Syed
1
Fuentes, Christian
1
Groß, Michael
1
Han, Heesup
1
Hartati, Wiwi
1
Harun, Ahasan
1
Hsu, Jen-Hsien
1
Jung, Na Young
1
Kaatz, Christopher
1
Kandampully, Jay
1
Ladhari, Riadh
1
Madjid, Rahmat
1
Marimuthu, Malliga
1
Marriott, Hannah R.
1
Martinez, Luisa M.
1
Mitronen, Lasse
1
Mohsen, Kholoud
1
Mortimer, Gary
1
Muslichah, Istyakara
1
Najam, Hammad
1
Nik Kamariah Nik Mat
1
Omar, Suha
1
Oozeerally, Adam
1
Pacheco, Natália Araújo
1
Palilati, Alida
1
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Journal of Asian finance, economics and business : JAFEB
Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
International journal of hospitality management
10
The journal of services marketing
9
International journal of services and operations management
8
International journal of contemporary hospitality management
6
International journal of services, economics and management
6
Cogent business & management
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
Journal of business research : JBR
5
Service business
5
Services marketing quarterly
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business information systems : IJBIS
4
International journal of networking and virtual organisations : IJNVO
4
Journal of hospitality marketing & management
4
Marketing intelligence & planning
4
Telecommunications policy : the international journal of digital economy, data sciences and new media
4
African journal of business and economic research : AJBER
3
Asia Pacific journal of marketing and logistics
3
International journal of bank marketing
3
International journal of business innovation and research
3
International journal of consumer studies
3
International journal of electronic business
3
International journal of electronic customer relationship management : IJECRM
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality & reliability management
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of financial services marketing
3
Journal of retailing
3
Journal of service research : JSR
3
Managing service quality : MSQ ; an international journal
3
Tourism management : research, policies, practice
3
Electronic markets : the international journal on networked business
2
EuroMed journal of business
2
European research studies
2
Global business review
2
Information systems and e-business management : ISeB
2
Information systems research : ISR
2
International journal of business innovation and research : IJBIR
2
International journal of economic research
2
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ECONIS (ZBW)
27
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1
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
2
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
3
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
4
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
5
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
6
A study on customer satisfaction on e-payment applications
Cherukur, Ram Babu
;
Srilakshmi Harshitha P
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 920-926
Persistent link: https://www.econbiz.de/10012543187
Saved in:
7
The effect of shopping goals and in-store mobile device use on purchase outcomes in brick-and-mortar stores
Punj, Girish
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209561
Saved in:
8
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
9
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
10
Retail in my pocket : replicating and extending the construct of service quality into the mobile commerce context
Kaatz, Christopher
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171897
Saved in:
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