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type:"article"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~subject:"Mobile phone"
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Dienstleistungsqualität
Mobile phone
Mobile communications
73
Mobilkommunikation
73
Consumer behaviour
58
Konsumentenverhalten
58
Customer satisfaction
26
Kundenzufriedenheit
26
Mobile Business
24
Mobile business
24
Beziehungsmarketing
21
Relationship marketing
21
Service quality
17
Innovation adoption
16
Innovationsakzeptanz
16
Mobiltelefon
16
Mobile Anwendung
10
Mobile application
10
Online retailing
10
Online-Handel
10
Einzelhandel
9
Retail trade
9
Confidence
8
Internet marketing
8
Mobile Marketing
8
Mobile marketing
8
Online-Marketing
8
Vertrauen
8
Beschwerdemanagement
7
Complaint management
7
Electronic money
6
Elektronisches Geld
6
Mobile commerce
6
Satisfaction
6
Social Web
6
Social web
6
Customer service
5
Kundenservice
5
Trust
5
Brand image
4
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21
Free
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30
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English
30
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Bilgihan, Anil
2
Agrebi, Sinda
1
Ameen, Nisreen
1
Ammari, Nedra Bahri
1
Barma, Manali Deb
1
Bataoui, Soffien
1
Bhowmick, Sanjay
1
Bicho, Marta
1
Birch, Nancy J.
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Brand, Benedikt
1
Casidy, Riza
1
Cassab, Harold
1
Chen, Xudong
1
Cherukur, Ram Babu
1
Choudrie, Jyoti
1
Chuah, Stephanie Hui-wen
1
Culver, Jeffrey N.
1
D., Srisakthi
1
Dey, Bidit Lal
1
Dufour, Béatrice
1
Eschenbrenner, Brenda
1
Fazal-e-Hasan, Syed
1
Fuentes, Christian
1
Goneos-Malka, A.
1
Grobler, Anske F.
1
Groß, Michael
1
Han, Heesup
1
Harun, Ahasan
1
Hsu, Jen-Hsien
1
Indiran, Meignana Arumugham
1
Jallais, Joël
1
Jung, Na Young
1
Kaatz, Christopher
1
Kandampully, Jay
1
Ladhari, Riadh
1
Li, Gang
1
Luo, Meiling
1
Majhi, Ritanjali
1
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Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
53
Technological forecasting & social change : an international journal
26
International journal of business information systems : IJBIS
15
The journal of services marketing
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of hospitality management
10
Journal of business research : JBR
10
Information economics and policy : IEP
9
International journal of business innovation and research
8
International journal of services and operations management
8
International journal of services, economics and management
8
Information systems research : ISR
7
International journal of contemporary hospitality management
7
International journal of networking and virtual organisations : IJNVO
7
Journal of development economics
7
Services marketing quarterly
7
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
7
International journal of electronic business
6
International journal of industrial organization
6
International journal of internet marketing and advertising : IJIMA
6
Journal of African business
6
Journal of hospitality marketing & management
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
International journal of electronic customer relationship management : IJECRM
5
International journal of innovation and technology management
5
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Management information systems : mis quarterly
5
Service business
5
Tourism management : research, policies, practice
5
African journal of science, technology, innovation and development : AJSTID
4
Applied economics
4
Applied economics letters
4
Economics letters
4
Food policy : economics planning and politics of food and agriculture
4
GITAM journal of management : a quarterly publication of GITAM Institute of Management
4
Global business review
4
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ECONIS (ZBW)
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1
The effects of constrained mobile coupons in the mobile channel
Zhang, Hongchao
;
Yu, Yu
;
Qin, Yinggao
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014373389
Saved in:
2
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
3
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
4
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
5
A study on customer satisfaction on e-payment applications
Cherukur, Ram Babu
;
Srilakshmi Harshitha P
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 920-926
Persistent link: https://www.econbiz.de/10012543187
Saved in:
6
Assessment of mobile phone usage and self-perceived effects among students of a dental college in Chennai
Barma, Manali Deb
;
D., Srisakthi
;
Indiran, Meignana …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1786-1794
Persistent link: https://www.econbiz.de/10012548292
Saved in:
7
Towards a mobile app Diffusion of Innovations model : a multinational study of mobile wallet adoption
Shaw, Norman
;
Eschenbrenner, Brenda
;
Brand, Benedikt
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209460
Saved in:
8
Competitive location-based mobile coupon targeting strategy
Luo, Meiling
;
Li, Gang
;
Chen, Xudong
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012431570
Saved in:
9
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
10
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
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