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type:"article"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Emotion"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Emotion
Quality management
Dienstleistungsqualität
330
Service quality
330
Consumer behaviour
229
Konsumentenverhalten
229
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
69
Retail trade
69
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
25
E-commerce
25
Electronic Commerce
25
Service industry
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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42
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42
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English
42
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Prentice, Catherine
5
Park, Jungkun
3
Dwivedi, Yogesh Kumar
2
Hyun, Hyowon
2
Nguyen Tuyet-Mai
2
Akter, Shahriar
1
Al Halbusi, Hussam
1
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Aljaberi, Musheer A.
1
Alnawas, Ibrahim
1
Andronikidis, Andreas
1
Asante, Daniel
1
Asante, Eric Adom
1
Babin, Barry J.
1
Balasubramanian, Nataraj
1
Bilgihan, Anil
1
Boles, James S.
1
Borges, Adilson
1
Cavallero, Luisa
1
Chaney, Damien
1
Chen, Mu-Chen
1
Chen, Nuoya
1
Dogerlioglu-Demir, Kivilcim
1
Doherty, Neil F.
1
Dominique-Ferreira, Sergio
1
Dorai, Sriram
1
Dufour, Béatrice
1
El Hedhli, Kamel
1
Ellis-Chadwick, Fiona
1
Fan, Xiucheng
1
Fellesson, Markus
1
Ferreira, Andreia
1
Gao, Mengjia
1
Georgiou, Andreas C.
1
Gohary, Ali
1
Gong, Taeshik
1
Gotzamani, Katerina
1
Grace, Debra
1
Griffin, Mitch
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Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
96
International journal of hospitality management
70
International journal of productivity and quality management : IJPQM
66
The TQM journal : the international review of organizational improvement
62
International journal of quality & reliability management
57
Total quality management & business excellence
49
Quality management journal : QMJ
44
International journal of quality and service sciences
37
International journal of services and operations management
33
International journal of contemporary hospitality management
32
Journal of business research : JBR
28
International journal of production research
24
Auditing : a journal of practice & theory
22
Journal of health organization and management
22
Journal of hospitality marketing & management
22
The journal of services marketing
21
The service industries journal
20
Managing service quality : MSQ ; an international journal
19
Benchmarking : an international journal ; BIJ
18
Service business
18
Health care management review : HCM review
17
Journal of air transport management
17
Cogent business & management
15
Amfiteatru economic : an economic and business research periodical
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
European research studies
13
International journal of production economics
12
Tourism management : research, policies, practice
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of service management
10
Journal of travel and tourism marketing
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Services marketing quarterly
10
Benchmarking : an international journal
9
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ECONIS (ZBW)
42
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
3
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
4
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
A quality function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
Saved in:
7
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
8
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
9
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
10
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581885
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