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type:"article"
~person:"Choi, Beom Joon"
~person:"Cockalo, Dragan"
~person:"Masoudi, Ali"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Qualitätswirtschaft"
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Beziehungsmarketing
Quality management
7
Qualitätsmanagement
7
Relationship marketing
7
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Consumer behaviour
2
Hotel industry
2
Hotellerie
2
Konsumentenverhalten
2
Product quality
2
Produktqualität
2
Serbia
2
Serbien
2
AHP approach
1
AHP-Verfahren
1
Analytic hierarchy process (AHP)
1
Confidence
1
Customer citizenship behaviour
1
Customer experience quality
1
Customer-to-customer interaction quality
1
Gastgewerbe
1
Hospitality industry
1
Hospitality management
1
Hotel and catering industry
1
Hotel landscaping design
1
Hotels
1
Iran
1
Lieferantenmanagement
1
Maximum difference (MaxDiff) scaling method
1
Multi-criteria analysis
1
Multikriterielle Entscheidungsanalyse
1
Supplier relationship management
1
Three-phased quality function development (QFD)
1
Vertrauen
1
Voice of customer (VOC)
1
business excellence
1
critical incident technique
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Choi, Beom Joon
Cockalo, Dragan
Masoudi, Ali
Bruhn, Manfred
5
Töpfer, Armin
5
Dwivedi, Yogesh Kumar
4
Smith, Alan D.
4
Fargnoli, Mario
3
Haber, Nicolas
3
Herrmann, Andreas
3
Masudin, Ilyas
3
Restuputri, Dian Palupi
3
Shahin, Arash
3
Svensson, Göran
3
Bonfanti, Angelo
2
Carvalho, Raíssa Souto Maior Corrêa de
2
Chakraborty, Subhajit
2
Chavadi, Chandan Andanesh
2
Chin, Kwai Sang
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Devadasan, S. R.
2
Dietrich, Martin
2
Djordjevic, Dejan
2
Erkul, Muratcan
2
Fröhling, Oliver
2
Georgi, Dominik
2
Giovanis, Apostolos
2
Helmig, Bernd
2
Huber, Frank
2
Jochem, Roland
2
Kaynak, Hale
2
Keuper, Frank
2
Kim, Hyun Sik
2
Kwak, Choonjong
2
Marimon, Frederic
2
Medeiros, Denise Dumke de
2
Menon, Balakrishnan
2
Mysen, Tore
2
Naumann, Earl
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International journal of quality & reliability management
1
International journal of services technology and management
1
Psychology & marketing
1
Quality management journal : QMJ
1
Services marketing quarterly
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik
;
Lee, Jun Youb
;
La, Suna
;
Choi, Beom Joon
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
Saved in:
2
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
3
The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
Saved in:
4
Customer-driven hotel landscaping design : a case study
Masoudi, Ali
;
Cudney, Elizabeth
;
Paryani, Kioumars
- In:
International journal of quality & reliability management
30
(
2013
)
8
,
pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
Saved in:
5
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
6
Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
Saved in:
7
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
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