//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~person:"Edvardsson, Bo"
~person:"Prentice, Catherine"
~person:"Rivkin, Steven G."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
70
Service quality
70
Customer satisfaction
32
Kundenzufriedenheit
32
Beziehungsmarketing
28
Relationship marketing
28
Consumer behaviour
22
Konsumentenverhalten
22
Gambling
17
Glücksspiel
17
Customer service
9
Kundenservice
9
Lehrkräfte
9
Teaching profession
9
Beschwerdemanagement
7
Complaint management
7
Emotion
6
Intelligence
6
Intelligenz
6
USA
6
United States
6
Betriebliche Wertschöpfung
5
Customer integration
5
Customer loyalty
5
Dienstleistung
5
Dienstleistungssektor
5
Kundenintegration
5
Macau
5
School
5
Schule
5
Schweden
5
Service industry
5
Services
5
Southeast Asia
5
Sweden
5
Südostasien
5
Value creation
5
Allgemeinbildende Schule
4
Artificial intelligence
4
Casinos
4
more ...
less ...
Online availability
All
Undetermined
28
Free
2
Type of publication
All
Article
Book / Working Paper
29
Type of publication (narrower categories)
All
Article in journal
65
Aufsatz in Zeitschrift
65
Aufsatz im Buch
4
Book section
4
Language
All
English
70
Author
All
Edvardsson, Bo
Prentice, Catherine
Rivkin, Steven G.
Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
McColl-Kennedy, Janet R.
27
Bruhn, Manfred
26
Shahin, Arash
26
Hanushek, Eric Alan
22
Sharma, Piyush
21
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Wong, IpKin Anthony
17
Gil Saura, Irene
16
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Zhang, Min
16
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Benkenstein, Martin
13
Berry, Leonard L.
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
more ...
less ...
Published in...
All
Journal of retailing and consumer services
12
Journal of service management
6
International journal of hospitality management
5
Journal of business research : JBR
4
International journal of quality and service sciences
3
Journal of hospitality marketing & management
3
Journal of public economics
3
Managing service quality : MSQ ; an international journal
3
International journal of contemporary hospitality management
2
Journal of human resources : JHR
2
Psychology & marketing
2
Services marketing quarterly
2
The journal of services marketing
2
Annual review of economics
1
Brookings papers on education policy
1
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
Economics of education review
1
Handbook of the economics of education : volume 2
1
Handbook of the economics of education ; Vol. 2
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of labor economics
1
Journal of service research
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The economic journal : the journal of the Royal Economic Society
1
The economics of school choice
1
The journal of business & industrial marketing
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
70
Showing
1
-
10
of
70
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
3
Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
4
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Academic mobility in US public schools : evidence from nearly 3 million students
Austin, Wes
;
Figlio, David N.
;
Goldhaber, Daniel D.
; …
- In:
Journal of public economics
228
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014543758
Saved in:
7
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
8
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
9
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
10
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->