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type:"article"
~person:"Han, Heesup"
~person:"Knechel, W. Robert"
~person:"Marimon, Frederic"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
78
Service quality
78
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
35
Konsumentenverhalten
35
Beziehungsmarketing
25
Relationship marketing
25
Financial audit
15
Hotel industry
15
Hotellerie
15
Quality management
15
Qualitätsmanagement
15
Wirtschaftsprüfung
15
Product quality
11
Produktqualität
11
Holiday behaviour
10
Urlaubsverhalten
10
Financial statement audit
8
Jahresabschlussprüfung
8
Airline
7
Fluggesellschaft
7
satisfaction
6
Air passenger transport
5
E-commerce
5
Electronic Commerce
5
Emotion
5
Luxury goods
5
Luxusgüter
5
Passagierluftverkehr
5
Regulation
5
Regulierung
5
Tourism
5
Tourismus
5
USA
5
United States
5
audit quality
5
Abschlussprüferrecht
4
Air transport
4
Audit regulation
4
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2
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Book / Working Paper
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Article in journal
78
Aufsatz in Zeitschrift
78
Conference paper
2
Konferenzbeitrag
2
Language
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English
78
Author
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Han, Heesup
Knechel, W. Robert
Marimon, Frederic
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Bruhn, Manfred
26
Shahin, Arash
26
Edvardsson, Bo
23
Hanushek, Eric Alan
22
Sharma, Piyush
21
Siciliani, Luigi
21
Sparks, Beverley
21
Balaji, M. S.
18
Jang, Soocheong
17
Witell, Lars
17
Wong, IpKin Anthony
17
Gil Saura, Irene
16
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Zhang, Min
16
Rivkin, Steven G.
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Benkenstein, Martin
13
Berry, Leonard L.
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
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Published in...
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Journal of travel and tourism marketing
17
International journal of hospitality management
11
Total quality management & business excellence
6
Auditing : a journal of practice & theory
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
4
Tourism management : research, policies, practice
3
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
2
International journal of auditing : IJA
2
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
The accounting review : a publication of the American Accounting Association
2
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
European accounting review
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of physical distribution and logistics management
1
International journal of quality & reliability management
1
Journal of Contemporary Issues in Business and Government
1
Journal of accounting research
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Managerial auditing journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
78
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78
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1
Do audit teams affect audit production and quality? : evidence from audit teams' industry knowledge
Cahan, Steven F.
;
Che, Limei
;
Knechel, W. Robert
; …
- In:
Contemporary accounting research : the journal of the …
39
(
2022
)
4
,
pp. 2657-2695
Persistent link: https://www.econbiz.de/10013464950
Saved in:
2
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
3
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
4
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
5
If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
6
The effect of client industry agglomerations on auditor industry specialization
Knechel, W. Robert
;
Williams, Devin
- In:
Journal of accounting research
61
(
2023
)
5
,
pp. 1771-1825
Persistent link: https://www.econbiz.de/10014436577
Saved in:
7
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
8
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
9
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
10
Audit firm political connections and PCAOB inspection reports
Knechel, W. Robert
;
Park, Hyun Jong
- In:
Accounting, organizations and society : an …
100
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013264613
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