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type:"article"
~person:"Lee, Jin-soo"
~person:"Park, Sang-June"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Quality management
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
12
Kundenzufriedenheit
12
Qualitätsmanagement
8
Measurement
6
Messung
6
Product quality
5
Produktqualität
5
Beziehungsmarketing
4
Performance measurement
4
Performance-Messung
4
Relationship marketing
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Holiday behaviour
3
Tourism
3
Tourismus
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Urlaubsverhalten
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expectation
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performance
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service quality
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Airline
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Consumer behaviour
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Destination management
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Destinationsmanagement
2
Event quality
2
Fluggesellschaft
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Großveranstaltung
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Honeymoon tourism
2
Hotel industry
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Hotellerie
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Konsumentenverhalten
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SERVPERF
2
SERVQUAL
2
Scale development
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Tourism industry
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Tourism marketing
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Tourismusmarketing
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Tourismuswirtschaft
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Lee, Jin-soo
Park, Sang-June
Shahin, Arash
16
Bruhn, Manfred
13
McFadden, Kathleen L.
10
Prybutok, Victor R.
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Marimon, Frederic
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Basu, Rana
5
Bhola, Prabha
5
Chakraborty, Subhajit
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Chang, Tsang-Chuan
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Rahman, Zillur
5
Singh, Rajesh K.
5
Talib, Faisal
5
Tarí, Juan José
5
Vrat, Prem
5
Amorim, Marlene
4
Awasthi, Anjali
4
Balouei Jamkhaneh, Hadi
4
Chen, Kuen-Suan
4
Cheng, Ching-Chan
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Cronemyr, Peter
4
Dahlgaard, Jens Jörn
4
Georgiou, Andreas C.
4
Gupta, Anchal
4
He, Zhen
4
Heras-Saizarbitoria, Iñaki
4
Huang, Sheng Teng
4
Knechel, W. Robert
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Total quality management & business excellence
3
International journal of hospitality management
2
International journal of contemporary hospitality management
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
2
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
3
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
4
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
5
Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction
Ju, Yongwook
;
Back, Ki-Joon
;
Choi, Youngjoon
;
Lee, Jin-soo
- In:
International journal of hospitality management
77
(
2019
),
pp. 342-352
Persistent link: https://www.econbiz.de/10011988629
Saved in:
6
Exploring multidimensional quality attributes of incentive travels
Lee, Jin-soo
;
Chiang, Chia-Hao
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2198-2214
Persistent link: https://www.econbiz.de/10011783645
Saved in:
7
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
8
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
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