//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~subject:"Dienstleistungsmarketing"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmarketing
Dienstleistungsqualität
124
Service quality
124
Quality management
22
Qualitätsmanagement
22
Customer satisfaction
21
Kundenzufriedenheit
21
Beziehungsmarketing
16
Relationship marketing
16
USA
15
United States
15
Deutschland
10
Germany
10
India
9
Indien
9
Hotel industry
8
Hotellerie
8
Großbritannien
7
Measurement
7
Messung
7
Taiwan
7
United Kingdom
7
Customer service
6
Dienstleistungssektor
6
Hospital
6
Krankenhaus
6
Kundenservice
6
Performance measurement
6
Performance-Messung
6
Service industry
6
China
5
Electronic Banking
5
Electronic banking
5
Innovation
5
Iran
5
Services marketing
5
Telecommunications industry
5
Telekommunikationssektor
5
Airline
4
Data envelopment analysis
4
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
Book / Working Paper
7
Type of publication (narrower categories)
All
Bibliografie enthalten
Fallstudie
Article in journal
175
Aufsatz in Zeitschrift
175
Aufsatz im Buch
28
Book section
28
Case study
5
Conference paper
1
Konferenzbeitrag
1
more ...
less ...
Language
All
English
5
Author
All
Adapa, Sujana
1
Crisafulli, Benedetta
1
Iacobucci, Dawn
1
Pekkarinen, Saara
1
Rahikka, Emmi
1
Roy, Sanjit
1
Singh, Jaywant
1
Smith, Alan D.
1
Ulkuniemi, Pauliina
1
more ...
less ...
Published in...
All
Services marketing cases in emerging markets : an asian perspective
2
International journal of services and operations management
1
Marketing through minefields
1
The journal of business & industrial marketing
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
2
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
3
Developing the value perception of the business customer through service modularity
Rahikka, Emmi
;
Ulkuniemi, Pauliina
;
Pekkarinen, Saara
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 357-367
Persistent link: https://www.econbiz.de/10009272394
Saved in:
4
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
5
The quality improvement customers didn't want
Iacobucci, Dawn
- In:
Marketing through minefields
,
(pp. 121-160)
.
2008
Persistent link: https://www.econbiz.de/10003813888
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->