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type_genre:"Article in journal"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of global marketing"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~subject:"Mobile communications"
~type_genre:"Glossar enthalten"
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Search: subject_exact:"Telekommunikationssektor"
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Dienstleistungsqualität
Mobile communications
Telecommunications industry
12
Telekommunikationssektor
12
Customer satisfaction
11
Kundenzufriedenheit
11
Service quality
10
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
7
Relationship marketing
7
Mobilkommunikation
6
Mobile phone
5
Mobiltelefon
5
Telecommunications
5
Telekommunikation
5
Internet
3
Attitudinal loyalty
2
Beschwerdemanagement
2
Complaint management
2
Customer commitment
2
Customer loyalty
2
Customer service
2
Dienstleistungssektor
2
Digitale Dienste
2
India
2
Indien
2
Internet service provider (ISP)
2
Kundenservice
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Service industry
2
Tunesien
2
Tunisia
2
Web-based service
2
Actual switching
1
Age groups
1
Apology
1
Assessment
1
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1
Behavioural intentions
1
Competition
1
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Article in journal
Glossar enthalten
Aufsatz in Zeitschrift
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Quach, Sara
2
Thaichon, Paramaporn
2
Ahasanul Haque
1
Ammari, Nedra Bahri
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Berbel-Pineda, Juan M.
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Cambra-Fierro, Jesús
1
Culver, Jeffrey N.
1
Ekane, Guy Christol Ekome
1
Gautam, Vikas
1
Izogo, Ernest Emeka
1
Jankalova, Miriam
1
Jebarajakirthy, Charles
1
Lobo, Antonio
1
Ltifi, Moez
1
Majhi, Ritanjali
1
Mengue, Larissa Ango
1
Mvele, Sigismond Hervey
1
Nikhashemi, Seyed Rajab
1
Prentice, Catherine
1
Rahul, T.
1
Ruiz Díaz, Gonzalo
1
Ruiz-Benítez, Rocío
1
Selvantharan, Prashantini
1
Tesform, Goitom
1
Vázquez-Carrasco, Rosario
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International journal of quality and service sciences
Journal of global marketing
Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
51
Information economics and policy : IEP
9
Services marketing quarterly
7
International journal of industrial organization
6
Applied economics
5
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
5
International journal of quality & reliability management
5
Journal of management research
4
Journal of regulatory economics
4
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
4
African journal of business and economic research : AJBER
3
Electronic commerce research and applications
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
Global business review
3
International journal of business innovation and research
3
International journal of management and network economics : IJMNE
3
International journal of technology management : IJTM
3
Technological forecasting & social change : an international journal
3
The TQM journal : the international review of organizational improvement
3
Amfiteatru economic : an economic and business research periodical
2
Applied economics letters
2
Business analyst : a refereed journal of Shri Ram College of Commerce
2
Harvard-Business-Manager : das Wissen der Besten
2
IIMB management review
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
International journal of Indian culture and business management
2
International journal of business excellence
2
International journal of forecasting
2
International journal of management and decision making : IJMDM
2
International journal of services and operations management : IJSOM
2
International journal of services technology and management
2
International journal of services, economics and management
2
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
2
Journal of economics and business research
2
Journal of management information systems : JMIS
2
Journal of strategic marketing
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ECONIS (ZBW)
13
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1
Multiple subscriptions to mobile networks and consumer satisfaction
Mvele, Sigismond Hervey
;
Mengue, Larissa Ango
;
Ekane, …
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 375-381
Persistent link: https://www.econbiz.de/10011995653
Saved in:
2
Electronic services co-creation experience : telecommunications sector in Tunisia as an example
Ltifi, Moez
- In:
Journal of global marketing
31
(
2018
)
3
,
pp. 210-223
Persistent link: https://www.econbiz.de/10011963121
Saved in:
3
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
4
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
5
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
6
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
7
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
8
Assessment of the telephone service provision
Jankalova, Miriam
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011558934
Saved in:
9
Service quality perceptions of customers about mobile telecommunication services : a case of India
Gautam, Vikas
- In:
Journal of global marketing
28
(
2015
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10010520771
Saved in:
10
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
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