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type_genre:"Article in journal"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Operations Research"
~subject:"Queueing theory"
~subject:"Scheduling problem"
~subject:"Theory"
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Operations Research
Queueing theory
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Call centre
10
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3
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simulation
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bursty arrivals
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Article in journal
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Akşin, Zeynep
2
Karaesmen, Fikri
2
Aguir, M. Salah
1
Armony, Mor
1
Chevalier, Philippe B.
1
Dallery, Yves
1
Dijk, Nicolaas M. van
1
Ibrahim, Rouba
1
Jouini, Oualid
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Levent Koçağa, Yaşar
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Mehrotra, Vijay
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Ozlük, Ozgür
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Saltzman, Robert
1
Sluis, Erik van der
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Van den Schrieck, Jean-Christophe
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Ward, Amy R.
1
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Production and operations management : an international journal of the Production and Operations Management Society
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Manufacturing & service operations management : M & SOM
12
European journal of operational research : EJOR
10
OR spectrum : quantitative approaches in management
8
Operations research
7
Computers & operations research : and their applications to problems of world concern ; an international journal
4
International journal of production economics
4
Journal of business research : JBR
3
European journal of industrial engineering : EJIE
2
International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
2
Journal of the American Statistical Association : JASA
2
Mathematics of operations research
2
Omega : the international journal of management science
2
Operations research letters
2
4OR : a quarterly journal of operations research
1
Advances in business and management forecasting
1
Business process management journal
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
EURO journal on computational optimization
1
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
1
International journal of forecasting
1
International journal of management and decision making : IJMDM
1
International journal of production research
1
Istanbul business research
1
Journal of business communication : JBC
1
Journal of business economics : JBE
1
Operations research perspectives
1
Opsearch : journal of the Operational Research Society of India
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
1
Soziale Welt : SozW ; Zeitschrift für sozialwissenschaftliche Forschung
1
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1
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
2
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
3
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
4
Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba
;
Whitt, Ward
- In:
Production and operations management : an international …
20
(
2011
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
Saved in:
5
Intelligent procedures for intra-day updating of call center agent schedules
Mehrotra, Vijay
;
Ozlük, Ozgür
;
Saltzman, Robert
- In:
Production and operations management : an international …
19
(
2010
)
3
,
pp. 353-367
Persistent link: https://www.econbiz.de/10003981446
Saved in:
6
To pool or not to pool in call centers
Dijk, Nicolaas M. van
;
Sluis, Erik van der
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 296-305
Persistent link: https://www.econbiz.de/10003737954
Saved in:
7
Optimizing the staffing and routing of small-size hierarchical call centers
Chevalier, Philippe B.
;
Van den Schrieck, Jean-Christophe
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 306-319
Persistent link: https://www.econbiz.de/10003737958
Saved in:
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