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type_genre:"Article in journal"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Marketingmanagement"
~subject:"Telekommunikation"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Hochschulschrift"
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Search: subject_exact:"Telekommunikationssektor"
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Customer satisfaction
Marketingmanagement
Telekommunikation
Telecommunications industry
10
Telekommunikationssektor
10
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Relationship marketing
5
Kundenzufriedenheit
4
Mobile phone
4
Mobiltelefon
4
Digitale Dienste
2
India
2
Indien
2
Marketing management
2
Mobile communications
2
Mobilkommunikation
2
Telecommunications
2
Web-based service
2
retention
2
Age groups
1
Anger
1
Call center
1
Call centre
1
Callcenter
1
Confidence
1
Customer value
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Emotion
1
Ethiopia
1
Großbritannien
1
Kundenwert
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Kuwait
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Norway
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Norwegen
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Online sentiment
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Article in journal
Aufsatz in Zeitschrift
Hochschulschrift
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English
7
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Blasco-López, Ma Francisca
1
Carter, Leanne
1
D'Alessandro, Steven
1
Das Gupta, Devashish
1
García-Madariaga, Jesús
1
Gray, David
1
Johnson, Lester W.
1
Ketema, Eyob
1
Lappeman, James
1
Meyer, Seth
1
Miguel, Diana
1
Negi, Rakshit
1
Pedreño-Santos, Ana
1
Ribeiro, Hugo
1
Rodrigues, Ricardo Gouveia
1
Sharma, Atul
1
Shukla, Paurav
1
Temesgen, Zelalem
1
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Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
380
Information economics and policy : IEP
94
Journal of regulatory economics
31
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
30
Review of industrial organization : RIO
27
Europäische Hochschulschriften / 5
24
Applied economics
23
Intereconomics : review of European economic policy
18
International journal of industrial organization
18
Journal of economic issues : jei
17
International journal of forecasting
16
Economia e politica industriale
15
European journal of operational research : EJOR
15
Technological forecasting & social change : an international journal
15
Industrial and corporate change
14
Netnomics
14
The annals of regional science : an international journal of urban, regional and environmental research and policy ; official journal of the Western Regional Science Association
14
Wirtschaft und Wettbewerb
13
Prometheus : critical studies in innovation
12
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
12
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
11
Gabler Edition Wissenschaft
10
Ifo-Schnelldienst
10
Journal of industry, competition and trade
10
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
10
Yale journal on regulation
10
Revue économique : revue bimestrielle
9
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
9
Annals of public and cooperative economics
8
Applied economics letters
8
Economics of innovation and new technology
8
Gestion 2000
8
Journal of competition law & economics
8
Journal of retailing and consumer services
8
Research policy : policy, management and economic studies of science, technology and innovation
8
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
8
Zeitschrift für Verkehrswissenschaft : ZfV
8
Freiburger Studien zur Netzökonomie
7
Law and economics of international telecommunications
7
Revue d'économie industrielle
7
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ECONIS (ZBW)
7
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7
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1
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
2
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
3
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
4
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
5
An assessment of the marketing strategy for mobile services of Ethiopian Telecommunication Corporation
Temesgen, Zelalem
;
Negi, Rakshit
;
Ketema, Eyob
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 50-71
Persistent link: https://www.econbiz.de/10003953043
Saved in:
6
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
7
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
Saved in:
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