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type_genre:"Article in journal"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Marketingmanagement"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
Marketingmanagement
Telecommunications industry
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Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Consumer behaviour
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Carter, Leanne
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D'Alessandro, Steven
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Das Gupta, Devashish
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Gray, David
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Services marketing quarterly
Journal of retailing and consumer services
8
Journal of management research
4
Journal of strategic marketing
4
International journal of quality & reliability management
3
The TQM journal : the international review of organizational improvement
3
African journal of economic and management studies : AJEMS
2
Amfiteatru economic : an economic and business research periodical
2
International business review : the official journal of the European International Business Academy
2
International journal of business excellence
2
International journal of business innovation and research
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International journal of decision sciences, risk and management
2
International journal of electronic customer relationship management : IJECRM
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International journal of services, economics and management
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Journal of economics and business research
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Journal of global marketing
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Journal of targeting, measurement and analysis for marketing
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Management research review
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Netnomics
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The journal of services marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Acta Universitatis Danubius / Oeconomica
1
African journal of business and economic research : AJBER
1
Arab economic and business journal
1
Asia marketing journal
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business and Economic Research : BER
1
Business ethics and leadership : BEL
1
Business history review
1
Business process management journal
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Central European business review : CEBR
1
Corporate reputation review : an international journal
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Economic review : journal of economics & business
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Economies : open access journal
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Electronic commerce research
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Electronic commerce research and applications
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EuroMed journal of management
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European journal of marketing : EJM
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Financial markets, institutions and risks : FMIR
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GITAM journal of management : a quarterly publication of GITAM Institute of Management
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ECONIS (ZBW)
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1
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
2
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
3
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
4
An assessment of the marketing strategy for mobile services of Ethiopian Telecommunication Corporation
Temesgen, Zelalem
;
Negi, Rakshit
;
Ketema, Eyob
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 50-71
Persistent link: https://www.econbiz.de/10003953043
Saved in:
5
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
6
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
Saved in:
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