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type_genre:"Article in journal"
~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
~subject:"Relationship marketing"
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Konsumentenverhalten
Relationship marketing
Call centre
8
Callcenter
8
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Consumer behaviour
3
India
3
Indien
3
Auslandsverlagerung
2
Customer service
2
Kundenservice
2
Offshoring
2
Stress
2
USA
2
United States
2
Work stress
2
Americans
1
Amerikaner
1
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Burnout
1
Complaint management
1
Confidence
1
Dienstleistungsberufe
1
Dienstleistungsmarketing
1
Dismissal
1
Financial services
1
Finanzdienstleistung
1
Gesundheitsversorgung
1
Health care
1
Insurance
1
Job satisfaction
1
Kündigung
1
Labour mobility
1
Outsourcing
1
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Article
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Article in journal
Aufsatz in Zeitschrift
5
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English
5
Author
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Sharma, Piyush
2
Ashill, Nicholas J.
1
Carruthers, Janet
1
Dhawan, Abhinav
1
Holloway, Betsy Bugg
1
Madupalli, Ramana
1
Mathur, Rajiv
1
Parish, Janet Turner
1
Poddar, Amit
1
Rod, Michel
1
Thirkell, Peter
1
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The journal of services marketing
Manufacturing & service operations management : M & SOM
5
Academy of Management journal : AMJ
2
European management journal
2
Journal of Indian business research
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Journal of strategic marketing
2
Academic journal of economic studies
1
Business process management journal
1
Decision support systems : DSS ; the international journal
1
European journal of marketing : EJM
1
HMD : Praxis der Wirtschaftsinformatik
1
Harvard-Business-Manager : das Wissen der Besten
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information and organization
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services technology and management : IJSTM
1
Journal of Asia Business Studies
1
Journal of business & economics research
1
Journal of business economics : JBE
1
Journal of business strategy
1
Journal of customer behaviour
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of risk and financial management : JRFM
1
Journal of service theory and practice : JSTP
1
Journal of travel and tourism marketing
1
Management decision : MD
1
Managing service quality : MSQ ; an international journal
1
Marketing letters : a journal of research in marketing
1
Middle East journal of management : MEJM
1
Paradigm : the journal of Institute of Management Technology
1
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ECONIS (ZBW)
5
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1
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
2
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
3
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
4
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
5
Exploring customer reactions to offshore call centers : toward a comprehensive conceptual framework
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 289-300
Persistent link: https://www.econbiz.de/10009525738
Saved in:
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