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type_genre:"Article in journal"
~person:"Örmeci, E. Lerzan"
~subject:"Call centre"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Ratgeber"
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Call centre
Callcenter
4
Agent satisfaction
1
Arbeitskräfte
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Arbeitszufriedenheit
1
Bank marketing
1
Bankmarketing
1
Call center operations
1
Capacity planning
1
Consumer behaviour
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Flexibility
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Flexibilität
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Integer programming
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Mixed integer programming
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Operations Research
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Pick-and-drop services
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Revenue management
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Article
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Article in journal
Aufsatz in Zeitschrift
Ratgeber
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4
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Örmeci, E. Lerzan
Connell, Julia
11
Doellgast, Virginia
11
Burgess, John
9
Jouini, Oualid
9
D'Cruz, Premilla
8
Koole, Ger M.
8
L'Ecuyer, Pierre
8
Noronha, Ernesto
8
Akşin, Zeynep
7
Hannif, Zeenobiyah
7
Taylor, Phil
7
Aparicio-Valverde, Mireia
6
Ibrahim, Rouba
6
Russell, Bob
6
Abdullateef, Aliyu Olayemi
5
Barnes, Alison
5
Chambel, Maria José
5
Dallery, Yves
5
Emadi, Seyed Morteza
5
Holtgrewe, Ursula
5
Legros, Benjamin
5
Scholarios, Dora
5
Shen, Haipeng
5
Whitt, Ward
5
Batt, Rosemary L.
4
Broek, Diane van den
4
Gurvich, Itai
4
Ryan, Gerard
4
Van Jaarsveld, Danielle
4
Akşin, O. Zeynep
3
Backhouse, Chris J.
3
Bassamboo, Achal
3
Bloemer, Johanna M.
3
Castanheira, Filipa
3
Chan, Wyean
3
Das, Diya
3
Gans, Noah
3
Gorjup, María Tatiana
3
Grip, Andries de
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Production and operations management : an international journal of the Production and Operations Management Society
2
Journal of service research : JSR
1
Omega : the international journal of management science
1
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ECONIS (ZBW)
4
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1
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
2
Staff rostering in call centers providing employee transportation
Örmeci, E. Lerzan
;
Salman, F. Sibel
;
Yücel, Eda
- In:
Omega : the international journal of management science
43
(
2014
),
pp. 41-53
Persistent link: https://www.econbiz.de/10010238217
Saved in:
3
Modeling customer reactions to sales attempts : if cross-selling backfires
Güneş, Evrim D.
;
Akşin, O. Zeynep
;
Örmeci, E. Lerzan
; …
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10003982846
Saved in:
4
Revenue management through dynamic cross selling in call centers
Örmeci, E. Lerzan
;
Akşin, O. Zeynep
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 742-756
Persistent link: https://www.econbiz.de/10008796702
Saved in:
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