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type_genre:"Article in journal"
~person:"Abdullateef, Aliyu Olayemi"
~person:"Batt, Resemary"
~person:"Blank, Elad"
~subject:"Service quality"
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Service quality
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Beziehungsmarketing
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Arbeitszufriedenheit
4
Customer satisfaction
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Abdullateef, Aliyu Olayemi
Batt, Resemary
Blank, Elad
Bloemer, Johanna M.
3
Henseler, Jörg
3
Naidoo, Perunjodi
3
Ramseook-Munhurrun, Prabha
3
Dun, Zanna van
2
Fernando, Yudi
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Rafaeli, Anat
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Sharma, Piyush
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Surya Dharamdass
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Afsar, Bilal
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Allon, Gad
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Alotaibi, Youseef
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Altman, Daniel
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Aparicio-Valverde, Mireia
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Araghi, Mojtaba
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Ashill, Nicholas J.
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Baron, Opher
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Journal of service theory and practice : JSTP
1
New technology, work and employment
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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The service-profit chain in call centre services
Chicu, Dorina
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
Saved in:
2
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
3
Ambiguous professionalism: managing eficiency and service quality in an Israeli call centre
Raz, Aviad E.
;
Blank, Elad
- In:
New technology, work and employment
22
(
2007
)
1
,
pp. 83-96
Persistent link: https://www.econbiz.de/10003434736
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