//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Article in journal"
~person:"Abdullateef, Aliyu Olayemi"
~person:"David, Simona"
~person:"Henseler, Jörg"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Call center"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Call centre
9
Callcenter
9
Beziehungsmarketing
8
Relationship marketing
8
Dienstleistungsqualität
5
Arbeitszufriedenheit
4
Customer satisfaction
4
Job satisfaction
4
Kundenzufriedenheit
4
Arbeitsmobilität
3
Knowledge management
3
Labour mobility
3
Wissensmanagement
3
intention to quit
3
Bank
2
Consumer behaviour
2
Employee retention
2
Konsumentenverhalten
2
Mitarbeiterbindung
2
Performance measurement
2
Performance-Messung
2
customer orientation
2
employee job satisfaction
2
knowledge management
2
technology-based CRM
2
Affective commitment
1
Arbeitskräfte
1
Bank customers
1
Call Center
1
Confidence
1
Customer Relations
1
Customer contact centre quality
1
Customer loyalty
1
Customer relationship management
1
Customer service
1
Data security
1
Datensicherheit
1
Dismissal
1
Electronic Banking
1
more ...
less ...
Online availability
All
Free
1
Undetermined
1
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Abdullateef, Aliyu Olayemi
David, Simona
Henseler, Jörg
Bloemer, Johanna M.
3
Naidoo, Perunjodi
3
Ramseook-Munhurrun, Prabha
3
Dun, Zanna van
2
Fernando, Yudi
2
Rafaeli, Anat
2
Sharma, Piyush
2
Surya Dharamdass
2
Aa, Z. van der
1
Aa, Zanna van der
1
Afsar, Bilal
1
Afèche, Philipp
1
Alferoff, Catrina
1
Ali, Zeeshan
1
Allon, Gad
1
Alotaibi, Youseef
1
Altman, Daniel
1
Aparicio-Valverde, Mireia
1
Araghi, Mojtaba
1
Ashill, Nicholas J.
1
Ashtar, Shelly
1
Baakil, Driss
1
Backhouse, Chris J.
1
Bai, Yanli
1
Banks, Diane
1
Baron, Opher
1
Bassamboo, Achal
1
Batt, Resemary
1
Blank, Elad
1
Bloemer, Josée
1
Boisvert, Jean
1
Buddhika, S. A.
1
Burmann, Christoph
1
Carruthers, Janet
1
Chicu, Dorina
1
Chung, HoEun
1
David, Yigal
1
more ...
less ...
Published in...
All
The service industries journal
2
Academic journal of economic studies
1
Service business
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
2
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
3
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
4
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
5
Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Josée
;
Henseler, Jörg
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->