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type_genre:"Article in journal"
~person:"Akşin, O. Zeynep"
~subject:"Call centre"
~subject:"Revenue-Management"
~type_genre:"Ratgeber"
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Akşin, O. Zeynep
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Journal of service research : JSR
1
OR spectrum : quantitative approaches in management
1
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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Revenue management through dynamic cross selling in call centers
Örmeci, E. Lerzan
;
Akşin, O. Zeynep
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 742-756
Persistent link: https://www.econbiz.de/10008796702
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2
Modeling customer reactions to sales attempts : if cross-selling backfires
Güneş, Evrim D.
;
Akşin, O. Zeynep
;
Örmeci, E. Lerzan
; …
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10003982846
Saved in:
3
The impact of retrials on call center performance
Aguir, Salah
;
Karaesmen, Fikri
;
Akşin, O. Zeynep
; …
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 353-376
Persistent link: https://www.econbiz.de/10002094565
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