//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Article in journal"
~person:"Bassamboo, Achal"
~person:"Connell, Julia"
~person:"D'Cruz, Premilla"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Call center"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Call centre
22
Callcenter
22
India
9
Indien
9
Arbeitsbedingungen
5
Human Resource Management
5
Personalmanagement
5
Working conditions
5
Australia
4
Australien
4
Betriebsklima
2
Call centres
2
Comparison
2
Leadership
2
Mobbing
2
Personalführung
2
Queueing theory
2
Vergleich
2
Warteschlangentheorie
2
Work climate
2
Workplace bullying
2
call centers
2
call centres
2
Ankündigungseffekt
1
Announcement effect
1
Arbeitsbeziehungen
1
Arbeitsgestaltung
1
Arbeitsgruppe
1
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitsorganisation
1
Arbeitspsychologie
1
Arbeitswelt
1
Arbeitszeitgestaltung
1
Arbeitszufriedenheit
1
Auslandsverlagerung
1
BPO
1
Back offices
1
Bangalore
1
Betriebliche Wertschöpfung
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
22
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
22
Aufsatz im Buch
5
Book section
5
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
more ...
less ...
Language
All
English
22
Author
All
Bassamboo, Achal
Connell, Julia
D'Cruz, Premilla
Doellgast, Virginia
11
Burgess, John
9
Jouini, Oualid
9
Koole, Ger M.
8
L'Ecuyer, Pierre
8
Noronha, Ernesto
8
Akşin, Zeynep
7
Hannif, Zeenobiyah
7
Taylor, Phil
7
Aparicio-Valverde, Mireia
6
Ibrahim, Rouba
6
Russell, Bob
6
Abdullateef, Aliyu Olayemi
5
Barnes, Alison
5
Chambel, Maria José
5
Dallery, Yves
5
Emadi, Seyed Morteza
5
Holtgrewe, Ursula
5
Legros, Benjamin
5
Scholarios, Dora
5
Shen, Haipeng
5
Whitt, Ward
5
Batt, Rosemary L.
4
Broek, Diane van den
4
Gurvich, Itai
4
Ryan, Gerard
4
Van Jaarsveld, Danielle
4
Örmeci, E. Lerzan
4
Akşin, O. Zeynep
3
Backhouse, Chris J.
3
Bloemer, Johanna M.
3
Castanheira, Filipa
3
Chan, Wyean
3
Das, Diya
3
Gans, Noah
3
Gorjup, María Tatiana
3
Grip, Andries de
3
more ...
less ...
Published in...
All
Employee relations
3
International employment relations review
3
New technology, work and employment
3
Manufacturing & service operations management : M & SOM
2
The international journal of human resource management
2
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
2
Asia Pacific journal of human resources : APJHR
1
Australian bulletin of labour
1
Global business review
1
Industrial relations journal
1
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Optimally scheduling heterogeneous impatient customers
Bassamboo, Achal
;
Randhawa, Ramandeep
;
Wu, Chenguang Allen
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 1066-1080
Persistent link: https://www.econbiz.de/10014302836
Saved in:
2
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
3
Control and involvement HR practices in Indian call centres : still searching for answers
Ananthram, Subramaniam
;
Teo, Stephen T. T.
;
Connell, Julia
- In:
Asia Pacific journal of human resources : APJHR
56
(
2018
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10011965584
Saved in:
4
Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba
;
Armony, Mor
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
63
(
2017
)
6
,
pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
Saved in:
5
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
6
The incidence of interpersonal workplace bullying in India's ITES-BPO sector
D'Cruz, Premilla
;
Rayner, Charlotte
- In:
The Indian journal of labour economics : a quarterly …
57
(
2014
)
2
,
pp. 226-242
Persistent link: https://www.econbiz.de/10011403757
Saved in:
7
Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
Employee relations
36
(
2014
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
Saved in:
8
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
9
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
10
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->