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type_genre:"Article in journal"
~person:"Breugelmans, Els"
~person:"Hjort, Klas"
~subject:"Consumer behaviour"
~type_genre:"Amtsdruckschrift"
~type_genre:"Case study"
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Consumer behaviour
Online retailing
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10
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6
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Breugelmans, Els
Hjort, Klas
Law, Chun Hung Roberts
12
Chung, Namho
11
Dennis, Charles
11
Baier, Daniel
10
Forsythe, Sandra
10
Khare, Arpita
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Kim, Minjeong
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9
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Xu, Xun
9
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8
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Paul, Justin
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Sajad Rezaei
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Ha, Hong Youl
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Klein, Andreas
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Journal of retailing
4
Journal of business research : JBR
3
Journal of retailing and consumer services
2
International journal of physical distribution & logistics management : IJPD & LM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of management information systems : JMIS
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The international review of retail, distribution and consumer research
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ECONIS (ZBW)
13
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1
"Sorry, the product you ordered is out of stock" : effects of substitution policy in online grocery retailing
Hoang, Dong
;
Breugelmans, Els
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10014283356
Saved in:
2
It's not there, I love it! : how relevance to objective needs of an unavailable item impacts emotions, store image, and behavior
Kowalczyk, Liliana
;
Breugelmans, Els
;
Campo, Katia
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012666035
Saved in:
3
Going online for groceries : drivers of category-level share of wallet expansion
Campo, Katia
;
Lamey, Lien
;
Breugelmans, Els
;
Melis, Kristina
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 154-172
Persistent link: https://www.econbiz.de/10012648983
Saved in:
4
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
5
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
6
Online purchase return policy leniency and purchase decision : mediating role of consumer trust
Oghazi, Pejvak
;
Karlsson, Stefan
;
Hellström, Daniel
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 190-200
Persistent link: https://www.econbiz.de/10011808585
Saved in:
7
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
8
A bigger slice of the multichannel grocery pie : when does consumers' online channel use expand retailers' share of wallet?
Melis, Kristina
;
Campo, Katia
;
Lamey, Lien
;
Breugelmans, Els
- In:
Journal of retailing
92
(
2016
)
3
,
pp. 268-286
Persistent link: https://www.econbiz.de/10011566696
Saved in:
9
The impact of returns policies on profitability : a fashion e-commerce case
Hjort, Klas
;
Lantz, Björn
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4980-4985
Persistent link: https://www.econbiz.de/10011589050
Saved in:
10
Buying groceries in brick and click stores : category allocation decisions and the moderating effect of online buying experience
Campo, Katia
;
Breugelmans, Els
- In:
Journal of interactive marketing : a quarterly …
31
(
2015
),
pp. 63-78
Persistent link: https://www.econbiz.de/10011373127
Saved in:
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