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type_genre:"Article in journal"
~subject:"Customer service"
~subject:"Deutschland"
~subject:"Theorie"
~type_genre:"Conference proceedings"
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Customer service
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Automotive services industry
181
Kfz-Gewerbe
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42
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42
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33
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33
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14
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Meinig, Wolfgang
4
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2
Herrmann, Andreas
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Huber, Frank
2
Mallad, Heike
2
Angerer, Thomas
1
Appasamy, Bernd
1
Arndt, Aaron D.
1
Bauer, Hans H.
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1
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1
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1
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1
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1
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1
Darley, William K.
1
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1
Dell'Era, Claudio
1
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1
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1
Dudenhöffer, Ferdinand
1
Dörr, Uwe
1
Ebel, Holger
1
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1
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2
African journal of economic and management studies : AJEMS
1
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1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Creativity and innovation management
1
Economic inquiry : journal of the Western Economic Association International
1
Global business and organizational excellence : a review of research & best practices
1
Handel im Fokus : aus dem Instituts für Handelsforschung an der Universität zu Köln
1
Harvard-Business-Manager : das Wissen der Besten
1
Ifo-Schnelldienst
1
Industrie-Management : Zeitschrift für industrielle Geschäftsprozesse
1
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
International journal of services and operations management
1
Internationales Verkehrswesen
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of the European Economic Association
1
Journal of vocational behavior
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Kom / Kommission der Europäischen Gemeinschaften
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MIS quarterly executive
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Oxford bulletin of economics and statistics
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Southern economic journal
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Stellungnahmen und Berichte WSA
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The American economic review
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1
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Wirtschaft und Statistik : WISTA
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Zeitschrift für Unternehmensgeschichte
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Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
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ECONIS (ZBW)
50
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1
Using a digital services capability model to assess readiness for the digital consumer
Wulf, Jochen
;
Mettler, Tobias
;
Brenner, Walter
- In:
MIS quarterly executive
16
(
2017
)
3
,
pp. 171-195
Persistent link: https://www.econbiz.de/10011759067
Saved in:
2
What drives fraud in a credence goods market? : evidence from a field study
Rasch, Alexander
;
Waibel, Christian
- In:
Oxford bulletin of economics and statistics
80
(
2018
)
3
,
pp. 605-624
Persistent link: https://www.econbiz.de/10011969531
Saved in:
3
Design-driven innovation in retailing : an empirical examination of new services in car dealership
Bellini, Emilio
;
Dell'Era, Claudio
;
Frattini, Federico
; …
- In:
Creativity and innovation management
26
(
2017
)
1
,
pp. 91-107
Persistent link: https://www.econbiz.de/10011670339
Saved in:
4
How external factors influence business model innovation : a study of the Bosch Group and the Chinese automotive aftermarket
Wang, Hua
;
Kimble, Chris
- In:
Global business and organizational excellence : a …
35
(
2016
)
6
,
pp. 53-64
Persistent link: https://www.econbiz.de/10011552462
Saved in:
5
Customers' service quality perception in automotive repair
Izogo, Ernest Emeka
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
6
Strategic exclusion of the highest-valued bidders in wholesale automobile auctions
Hammond, Robert G.
;
Morrill, Thayer
- In:
Economic inquiry : journal of the Western Economic …
52
(
2014
)
3
,
pp. 1219-1230
Persistent link: https://www.econbiz.de/10010468836
Saved in:
7
Social persuasion : targeting social identities through social influencers
Langner, Sascha
;
Hennigs, Nadine
;
Wiedmann, Klaus-Peter
- In:
The journal of consumer marketing
30
(
2013
)
1
,
pp. 31-49
Persistent link: https://www.econbiz.de/10009722351
Saved in:
8
Getting better or getting worse? : consumer repsonses to decreasing, constant, and ascending multi-dimensional price profiles
Peine, Klaus
;
Wentzel, Daniel
;
Herrmann, Andreas
- In:
Review of managerial science
6
(
2012
)
1
,
pp. 81-101
Persistent link: https://www.econbiz.de/10009426189
Saved in:
9
Attributes of overall satisfaction of agricultural machinery dealers using a three-factor model
Staus, Alexander
;
Becker, Tilman
- In:
The journal of business & industrial marketing
27
(
2012
)
8
,
pp. 635-643
Persistent link: https://www.econbiz.de/10009672441
Saved in:
10
Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.
;
Karande, Kiran
;
Harkins, Jason
- In:
International journal of retail & distribution management
40
(
2012
)
9
,
pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
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