//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Call center"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Call centre
507
Callcenter
507
Dienstleistungsqualität
59
Service quality
59
India
56
Indien
56
Beziehungsmarketing
53
Relationship marketing
53
Queueing theory
52
Warteschlangentheorie
52
Theorie
49
Theory
49
Arbeitszufriedenheit
48
Job satisfaction
48
Customer service
45
Kundenservice
45
Customer satisfaction
38
Kundenzufriedenheit
38
USA
36
United States
36
Outsourcing
33
Deutschland
31
Germany
31
Human Resource Management
31
Personalmanagement
31
Emotion
27
Arbeitsbedingungen
26
Working conditions
26
Employee retention
24
Großbritannien
24
Mitarbeiterbindung
24
United Kingdom
24
Arbeitskräfte
23
Arbeitsmobilität
23
Australia
23
Australien
23
Consumer behaviour
23
Konsumentenverhalten
23
Labour mobility
23
Workforce
23
more ...
less ...
Online availability
All
Undetermined
110
Free
18
Type of publication
All
Article
506
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
509
Aufsatz im Buch
159
Book section
159
Graue Literatur
79
Non-commercial literature
79
Working Paper
65
Arbeitspapier
59
Hochschulschrift
44
Thesis
40
Collection of articles of several authors
21
Sammelwerk
21
Case study
20
Fallstudie
20
Aufsatzsammlung
13
Dissertation u.a. Prüfungsschriften
12
Konferenzschrift
8
Amtsdruckschrift
5
Article
5
Government document
5
Advisory report
4
Collection of articles written by one author
4
Guidebook
4
Gutachten
4
Ratgeber
4
Sammlung
4
Bibliographie
3
Conference paper
3
Konferenzbeitrag
3
Wörterbuch
3
Conference proceedings
2
Glossar enthalten
2
Glossary included
2
Reprint
2
Bibliografie enthalten
1
Bibliography included
1
Erlebnisbericht
1
Forschungsbericht
1
Kartenmaterial
1
Lehrbuch
1
more ...
less ...
Language
All
English
482
German
25
French
1
Spanish
1
Author
All
Connell, Julia
11
Doellgast, Virginia
11
Burgess, John
9
Jouini, Oualid
9
D'Cruz, Premilla
8
Koole, Ger M.
8
L'Ecuyer, Pierre
8
Noronha, Ernesto
8
Akşin, Zeynep
7
Hannif, Zeenobiyah
7
Taylor, Phil
7
Aparicio-Valverde, Mireia
6
Ibrahim, Rouba
6
Russell, Bob
6
Abdullateef, Aliyu Olayemi
5
Barnes, Alison
5
Chambel, Maria José
5
Dallery, Yves
5
Emadi, Seyed Morteza
5
Holtgrewe, Ursula
5
Legros, Benjamin
5
Scholarios, Dora
5
Whitt, Ward
5
Batt, Rosemary L.
4
Broek, Diane van den
4
Gurvich, Itai
4
Ryan, Gerard
4
Shen, Haipeng
4
Van Jaarsveld, Danielle
4
Örmeci, E. Lerzan
4
Akşin, O. Zeynep
3
Backhouse, Chris J.
3
Bassamboo, Achal
3
Bloemer, Johanna M.
3
Castanheira, Filipa
3
Chan, Wyean
3
Das, Diya
3
Gans, Noah
3
Gorjup, María Tatiana
3
Grip, Andries de
3
more ...
less ...
Published in...
All
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
Omega : the international journal of management science
4
Administrative Sciences : open access journal
3
European management journal
3
Harvard-Business-Manager : das Wissen der Besten
3
Human resource management
3
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of electronic customer relationship management : IJECRM
3
International journal of work innovation : IJWI
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
more ...
less ...
Source
All
ECONIS (ZBW)
509
Showing
21
-
30
of
509
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
22
The impact of perceived organisational support on knowledge hiding behaviour of call centre employees : a moderated mediation model
Khan, Muhammad Awais
- In:
International journal of knowledge management studies : …
13
(
2022
)
3
,
pp. 286-310
Persistent link: https://www.econbiz.de/10013419452
Saved in:
23
What is my calling? : an exploratory mixed-methods approach to conceptualizing hospitality career calling
Lee, Lindsey
;
Ponting, Sandra Sun-Ah
;
Ghosh, Ankita
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2832-2851
Persistent link: https://www.econbiz.de/10013412821
Saved in:
24
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
25
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
26
Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
Nourbakhsh, Vahid
;
Turner, John
- In:
Computers & operations research : and their …
137
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013197619
Saved in:
27
Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
Saved in:
28
When service calls : public service motivation and calling as complementary concepts for public service
Vogel, Morgan D.
- In:
International public management journal
25
(
2022
)
4
,
pp. 620-638
Persistent link: https://www.econbiz.de/10013370406
Saved in:
29
A model for lead conversions through cold calling in startup B2B services firms in India : a sense-making derivation
Raj, Abishek Santhosh
;
Shagirbasha, Shameem
;
Madhan, Kumar
- In:
South Asian journal of business studies
11
(
2022
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10013373024
Saved in:
30
Impact of motivation and workload on service time components : an empirical analysis of call center operations
Ashkanani, Ahmad M.
;
Dunford, Benjamin B.
;
Mumford, Kevin J.
- In:
Management science : journal of the Institute for …
68
(
2022
)
9
,
pp. 6697-6715
Persistent link: https://www.econbiz.de/10013373100
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->