Onan, Gaye; Özmen, Ömür N.; Firuzan, Esin - In: Istanbul business research 52 (2023) 1, pp. 161-183
performance, and customer service quality. The impact of ethical leadership on three types of ethical climates-egoist, benevolent …, and principled-, employee job performance, and customer service quality were analyzed, as were the relationships between … positively. However, ethical leadership and service quality, as well as job performance and service quality, are not …