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~accessRights:"restricted"
~isPartOf:"Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Social web"
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Search: subject_exact:"Customer complaints"
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Social web
Beschwerdemanagement
71
Complaint management
71
Dienstleistungsqualität
63
Service quality
63
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
35
Konsumentenverhalten
35
Service failure
28
Service recovery
28
Customer service
21
Kundenservice
21
Emotion
11
Justice
9
Viral marketing
9
Virales Marketing
9
Gerechtigkeit
8
Mobile communications
8
Mobilkommunikation
8
Brand image
7
Brand management
7
Markenführung
7
Markenimage
7
Dienstleistungssektor
6
Service industry
6
Co-creation
5
Customer integration
5
Ethiopia
5
Gastgewerbe
5
Hospitality industry
5
Kundenintegration
5
Online retailing
5
Online-Handel
5
Satisfaction
5
Social Web
5
Äthiopien
5
Hotel industry
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Bozkurt, Sıddık
1
Chih, Wen-Hai
1
Fu, Yi-Fan
1
Gligor, David
1
Guo, Xiaoshu
1
Honora, Andreawan
1
Johnen, Marius
1
Ku, Hsuan-Hsuan
1
Law, Chun Hung Roberts
1
Liang, Sai
1
Schnittka, Oliver
1
Shang, Rong-An
1
Wang, Kai-Yu
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Ye, Qiang
1
Zhang, Yan
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
International journal of hospitality management
Journal of retailing and consumer services
Journal of the Academy of Marketing Science
Journal of business research : JBR
4
Journal of hospitality marketing & management
3
The journal of services marketing
3
Tourism management : research, policies, practice
3
Business horizons
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of management information systems : JMIS
2
Journal of service research
2
Marketing intelligence & planning
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Asia-Pacific journal of business administration
1
Corporate communications : an international journal
1
Corporate reputation review : an international journal
1
Environmental and resource economics
1
European journal of marketing
1
International journal of contemporary hospitality management
1
International journal of electronic commerce : IJEC
1
International journal of innovation science
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services, economics and management
1
International marketing review
1
Journal of global information management : an official publication of the Information Resources Management Association
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing
1
Journal of internet commerce
1
Journal of marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing theory and practice : JMTP
1
Journal of public policy & marketing
1
Journal of service research : JSR
1
Journal of service theory and practice
1
MIS quarterly
1
Management decision : MD
1
Management information systems : mis quarterly
1
Psychology & marketing
1
Technological forecasting & social change : an international journal
1
The art of digital marketing for fashion and luxury brands : market spaces and marketplaces
1
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ECONIS (ZBW)
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1
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
2
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
3
Social learning effects of complaint handling on social media : self-construal as a moderator
Ku, Hsuan-Hsuan
;
Shang, Rong-An
;
Fu, Yi-Fan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012433330
Saved in:
4
Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık
;
Gligor, David
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
Saved in:
5
When pushing back is good : the effectiveness of brand responses to social media complaints
Johnen, Marius
;
Schnittka, Oliver
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
5
,
pp. 858-878
Persistent link: https://www.econbiz.de/10012107337
Saved in:
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