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~accessRights:"restricted"
~isPartOf:"EuroMed journal of business"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of retailing"
~subject:"Dienstleistungsqualität"
~subject:"Job performance"
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Dienstleistungsqualität
Job performance
Salespeople
20
Verkaufspersonal
20
Einzelhandel
9
Retail trade
9
Beziehungsmarketing
8
Relationship marketing
8
Consumer behaviour
6
Konsumentenverhalten
6
Arbeitsleistung
5
Selling
5
Verkauf
5
Arbeitszufriedenheit
4
Job satisfaction
4
Leistungsmotivation
4
Work motivation
4
Arbeitsverhalten
3
Customer satisfaction
3
Customer service
3
Frontline employees
3
Kundenservice
3
Kundenzufriedenheit
3
Online retailing
3
Online-Handel
3
Sales performance
3
Service quality
3
Work behaviour
3
Adaptive selling
2
Controlling
2
Customer experience
2
E-commerce
2
Electronic Commerce
2
Employee retention
2
Führungsstil
2
Internal communication
2
Interne Kommunikation
2
Leadership style
2
Lieferantenmanagement
2
Management control
2
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8
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English
8
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Zablah, Alex R.
2
Agnihotri, Raj
1
Alkibay, Sanem
1
Altıntas, Füsun
1
Altıntaş, Murat Hakan
1
Angell, Robert J.
1
Bakeshloo, Khashayar Afshar
1
Baldus, Brian
1
Blessing, Gerald
1
Boyd, Eric
1
Brown, Tom
1
Calantone, Roger J.
1
Dahlén, Micael
1
Holmqvist, Jonas
1
Hughes, Douglas E.
1
Jung, Jin Ho
1
Kaufmann, Hans Rüdiger
1
Kurtulmuşoğlu, Feride Bahar
1
Lee, Na Young
1
Lunardo, Renaud
1
Marder, Ben
1
Natter, Martin
1
Negreiros, Leticia Fernandes de
1
Noble, Stephanie M.
1
Richards, Keith A.
1
Spreng, Richard A.
1
Van Vaerenbergh, Yves
1
Vieira, Valter Afonso
1
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EuroMed journal of business
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing
Industrial marketing management : the international journal for industrial and high-tech firms
11
The journal of business & industrial marketing
9
Journal of business research : JBR
8
Journal of retailing and consumer services
7
Asia Pacific journal of marketing and logistics
5
Journal of personal selling & sales management
5
Journal of business-to-business marketing
4
Journal of marketing theory and practice
4
Journal of service research
4
Journal of the Academy of Marketing Science
4
Australasian marketing journal
3
International journal of hospitality management
3
Journal of marketing theory and practice : JMTP
3
The journal of personal selling & sales management : JPSSM
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
European journal of marketing : EJM
2
International journal of services and operations management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality marketing & management
2
Journal of marketing
2
Journal of service management
2
Journal of service theory and practice
2
Marketing letters : a journal of research in marketing
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
Asia-Pacific journal of business administration
1
Baltic journal of management : BJM
1
Business process management journal
1
Cases on human performance improvement technologies
1
Contemporary issues in business economics and finance
1
European business review
1
European journal of marketing
1
European management review : EMR
1
Gabler Edition Wissenschaft
1
Innovation, Entrepreneurship und Digitalisierung
1
International journal of business excellence
1
International journal of contemporary hospitality management
1
International journal of logistics economics and globalisation : IJLEG
1
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ECONIS (ZBW)
8
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8
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date (newest first)
date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
3
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
4
Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance : a research note
Vieira, Valter Afonso
;
Negreiros, Leticia Fernandes de
; …
- In:
Journal of retailing
97
(
2021
)
3
,
pp. 347-358
Persistent link: https://www.econbiz.de/10013256047
Saved in:
5
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
6
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
7
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
8
The mediating effects of adaptive selling and commitment on the relationship between management control and sales performance
Altıntas, Füsun
;
Kurtulmuşoğlu, Feride Bahar
; …
- In:
EuroMed journal of business
12
(
2017
)
2
,
pp. 221-240
Persistent link: https://www.econbiz.de/10011759306
Saved in:
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