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~accessRights:"restricted"
~isPartOf:"EuroMed journal of business"
~isPartOf:"International journal of bank marketing"
~isPartOf:"Management research review"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Customer satisfaction
Dienstleistungsqualität
Consumer behaviour
6
Konsumentenverhalten
6
Switching behaviour
6
Wechselverhalten
6
Service quality
5
Beziehungsmarketing
4
Kundenzufriedenheit
4
Relationship marketing
4
Switching intention
3
Bank
2
Switching costs
2
Alternative attractiveness
1
Antecedents of behaviour
1
B-to-B-Marketing
1
Beschwerdemanagement
1
Business-to-Business marketing
1
Business-to-business marketing
1
Complaint management
1
Contractual service
1
Corporate reputation
1
Critical switching incidents
1
Customer loyalty
1
Customer retention
1
Customer service
1
Customer value
1
Dienstleistungssektor
1
Emotion
1
Emotion regulation
1
Firmenimage
1
Kundenservice
1
Kundenwert
1
Lieferantenmanagement
1
Mobile communications
1
Mobilkommunikation
1
Negative emotions
1
Negative word-of-mouth
1
Personal banking
1
Privatkundengeschäft
1
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Chuang, Yi-Fei
2
Anastasiou, Athanasios
1
Cobelli, Nicola
1
Confente, Ilenia
1
Daskou, Sofia
1
Dinh, Cong-Minh
1
Georgiou, Maria
1
Gligor, David M.
1
Hassan, M. Kabir
1
Lu, Wei-Min
1
Noman, Abu Hanifa Md.
1
Russo, Ivan
1
Shafei, Ingy
1
Siakalli, Michailina
1
Tabaa, Hazem
1
Tai, Yang-Fei
1
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1
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EuroMed journal of business
International journal of bank marketing
Management research review
The journal of business & industrial marketing
Inventi impact: retailing & consumer services
3
Journal of retailing and consumer services
3
International journal of business information systems : IJBIS
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of service management
2
Service business
2
Accounting horizons : a quarterly publication of the American Accounting Association
1
Accounting research journal
1
Asia Pacific journal of marketing and logistics
1
Business and Economic Research : BER
1
Corporate reputation review
1
Electronic markets : the international journal on networked business
1
European management journal
1
Global business review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems management
1
International journal of business excellence : IJBEX
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of Asia Business Studies
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of health economics
1
Journal of marketing for higher education
1
Journal of organizational computing and electronic commerce
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Psychology & marketing
1
Services marketing quarterly
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South Asian journal of business studies
1
Telecommunications policy : the international journal of digital economy, data sciences and new media
1
The journal of services marketing
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ECONIS (ZBW)
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1
Punitive
switching
costs
and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
Saved in:
2
The effects of the theory of planned behaviour on the switching propensity of retail banking customers at different critical switching incidents
Georgiou, Maria
;
Daskou, Sofia
;
Anastasiou, Athanasios
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1872-1898
Persistent link: https://www.econbiz.de/10014470748
Saved in:
3
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
4
The combined effect of product returns experience and
switching
costs
on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
5
Factors affecting customer loyalty for mobile telecommunication industry
Shafei, Ingy
;
Tabaa, Hazem
- In:
EuroMed journal of business
11
(
2016
)
3
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011609003
Saved in:
6
Research on customer switching behavior in the service industry
Chuang, Yi-Fei
;
Tai, Yang-Fei
- In:
Management research review
39
(
2016
)
8
,
pp. 925-939
Persistent link: https://www.econbiz.de/10011534320
Saved in:
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