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~accessRights:"restricted"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Emotion"
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Beziehungsmarketing
Kundenzufriedenheit
Emotion
30
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
9
Relationship marketing
9
Brand image
6
Brand management
6
Markenführung
6
Markenimage
6
Personality psychology
5
Persönlichkeitspsychologie
5
Salespeople
5
Verkaufspersonal
5
Dienstleistungsqualität
4
Service quality
4
Anger
3
Brand loyalty
3
Cause-Related Marketing
3
Cause-related marketing
3
Lieferantenmanagement
3
Supplier relationship management
3
Viral marketing
3
Virales Marketing
3
Advertising
2
Advertising effects
2
Arbeitsleistung
2
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Beschwerdemanagement
2
Brand
2
Cognition
2
Complaint management
2
Confidence
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Emotional brand attachment
2
Guilt
2
International Management
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English
14
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Agnihotri, Raj
1
Akrout, Houcine
1
Akrout, Wafa
1
Anaza, Nwamaka A.
1
Antonetti, Paolo
1
Babin, Barry J.
1
Bagozzi, Richard P.
1
Balaji, M. S.
1
Buil, Isabel
1
Chandon, Jean-Louis
1
Choi, Chul-Jae
1
De Chernatony, Leslie
1
Elsäßer, Marc
1
Gabler, Colin B.
1
Gouran, Dennis S.
1
Grappi, Silvia
1
Ham, Jeong-Min
1
He, Hongwei
1
Inocencio, Ma. Josephine E.
1
Itani, Omar S.
1
Jayachandran, Chinnappa Naidu
1
Kolo, Olivia
1
Limbu, Yam B.
1
Madamba, Jeanette Angeline Banzon
1
Min, Dae-Gyu
1
Mojicac, Loida E.
1
Nowlin, Edward L.
1
Peterson, Robin T.
1
Quazi, Ali
1
Rhee, Seung-Yoon
1
Romani, Simona
1
Roy, Sanjit
1
Samudro, Andreas
1
Susanti, Vonny
1
Wallace, Elaine
1
Wirtz, Bernd W.
1
Wu, Gavin Jiayun
1
Zapata, Normito R.
1
Zhu, Weichun
1
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European journal of marketing : EJM
Journal of international trade & commerce
The journal of business & industrial marketing
International journal of hospitality management
54
Journal of retailing and consumer services
39
Journal of business research : JBR
37
The journal of services marketing
17
Journal of hospitality marketing & management
15
Journal of travel and tourism marketing
15
Tourism management perspectives : TMP
15
The journal of product & brand management
12
Psychology & marketing
11
Service business
11
Tourism management : research, policies, practice
10
The service industries journal
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Asia Pacific journal of marketing and logistics
7
International journal of contemporary hospitality management
7
International journal of market research
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
The journal of brand management : an international journal
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of marketing analytics : JMA
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Services marketing quarterly
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism review
6
European journal of marketing
5
Global business review
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of retail and distribution management
5
Journal of air transport management
5
Journal of service research
5
The international journal of bank marketing : IJBM
5
International journal of business excellence : IJBEX
4
Journal of business ethics : JOBE
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
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ECONIS (ZBW)
14
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1
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
2
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
3
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
4
Rational and emotional factors of customer satisfaction and brand loyalty in a business-to-business setting
Elsäßer, Marc
;
Wirtz, Bernd W.
- In:
The journal of business & industrial marketing
32
(
2017
)
1
,
pp. 139-153
Persistent link: https://www.econbiz.de/10011609381
Saved in:
5
Consumers' self-congruence with a "Liked" brand : cognitive network influence and brand outcomes
Wallace, Elaine
;
Buil, Isabel
;
De Chernatony, Leslie
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 367-390
Persistent link: https://www.econbiz.de/10011661710
Saved in:
6
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
7
Can salesperson guilt lead to more satisfied customers? : findings from India
Gabler, Colin B.
;
Agnihotri, Raj
;
Itani, Omar S.
- In:
The journal of business & industrial marketing
32
(
2017
)
7
,
pp. 951-961
Persistent link: https://www.econbiz.de/10011773559
Saved in:
8
Affective trust in buyer-seller relationships : a two-dimensional scale
Akrout, Houcine
;
Akrout, Wafa
;
Chandon, Jean-Louis
- In:
The journal of business & industrial marketing
31
(
2016
)
2
,
pp. 260-273
Persistent link: https://www.econbiz.de/10011486541
Saved in:
9
Moral identity centrality and cause-related marketing : the moderating effects of brand social responsibility image and emotional brand attachment
He, Hongwei
;
Zhu, Weichun
;
Gouran, Dennis S.
;
Kolo, Olivia
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 236-259
Persistent link: https://www.econbiz.de/10011459636
Saved in:
10
The bittersweet experience of being envied in a consumption context
Romani, Simona
;
Grappi, Silvia
;
Bagozzi, Richard P.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1239-1262
Persistent link: https://www.econbiz.de/10011608996
Saved in:
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