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~accessRights:"restricted"
~isPartOf:"International journal of business excellence : IJBEX"
~subject:"Dienstleistungsqualität"
~subject:"Kognition"
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Dienstleistungsqualität
Kognition
Emotion
9
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
4
Relationship marketing
4
Customer satisfaction
3
Intelligence
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Intelligenz
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Kundenzufriedenheit
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emotional intelligence
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Cognition
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EI
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Holiday behaviour
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Mexico
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Personality psychology
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Persönlichkeitspsychologie
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Ittamalla, Rajesh
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Kumar, Daruri Venkata Srinivas
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Magaña Carrillo, Irma
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Odame, Christabel
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Otero-Neira, Carmen
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Pandey, Mrinalini
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International journal of business excellence : IJBEX
International journal of hospitality management
46
Journal of business research : JBR
35
Journal of retailing and consumer services
33
International journal of contemporary hospitality management
15
Tourism management perspectives : TMP
11
The journal of services marketing
10
Journal of hospitality marketing & management
9
Tourism management : research, policies, practice
9
Journal of behavioral decision making
8
Journal of business ethics : JOBE
8
Journal of travel and tourism marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
European management journal
7
Journal of business and psychology
7
Journal of service management
7
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
7
Service business
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Psychology & marketing
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SpringerLink / Bücher
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Total quality management & business excellence
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Tourism review
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International review on public and non-profit marketing
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service theory and practice
5
Marketing letters : a journal of research in marketing
5
Technological forecasting & social change : an international journal
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Asia Pacific journal of marketing and logistics
4
Economic research
4
European journal of marketing
4
European journal of marketing : EJM
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of advertising : the review of marketing communications
4
Journal of consumer marketing
4
Journal of hospitality and tourism insights
4
Journal of management & organization : JMO
4
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Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
2
An empirical investigation of the impact of service experience on emotions, satisfaction and loyalty for theme park visitors
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
International journal of business excellence : IJBEX
26
(
2022
)
4
,
pp. 477-497
Persistent link: https://www.econbiz.de/10013198333
Saved in:
3
The effect of emotional intelligence on team cohesion
Odame, Christabel
;
Pandey, Mrinalini
;
Pathak, Pramod
- In:
International journal of business excellence : IJBEX
25
(
2021
)
3
,
pp. 300-319
Persistent link: https://www.econbiz.de/10012798355
Saved in:
4
Impact of referrals on buying decisions and cognitive behaviour among aging consumers
Rajagopal
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 118-138
Persistent link: https://www.econbiz.de/10012225281
Saved in:
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