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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of payments strategy & systems"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Psychology & marketing"
~subject:"Electronic Banking"
~subject:"Kundenzufriedenheit"
~subject:"Mobile application"
~subject:"Online retailing"
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Electronic Banking
Kundenzufriedenheit
Mobile application
Online retailing
Mobile communications
71
Mobilkommunikation
71
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
25
Mobile Business
25
Mobile business
25
Beziehungsmarketing
19
Relationship marketing
19
Dienstleistungsqualität
18
Innovation adoption
18
Innovationsakzeptanz
18
Service quality
18
Mobile phone
14
Mobiltelefon
14
Mobile Anwendung
13
Online-Handel
12
Einzelhandel
9
Internet marketing
9
Online-Marketing
9
Retail trade
9
Beschwerdemanagement
8
Complaint management
8
Confidence
7
Vertrauen
7
Electronic money
6
Elektronisches Geld
6
Mobile Marketing
6
Mobile commerce
6
Mobile marketing
6
Social Web
6
Social web
6
Customer integration
5
Customer service
5
Emotion
5
Kundenintegration
5
Kundenservice
5
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Article
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43
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English
43
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Bilgihan, Anil
2
Singh, Sonika
2
Sohn, Stefanie
2
Aburub, Faisal
1
Al-Nabhani, Khalid
1
Alnawas, Ibrahim
1
Ameen, Nisreen
1
Ammari, Nedra Bahri
1
Aparicio-Valverde, Mireia
1
Arenas-Gaitán, Jorge
1
Ashaduzzaman, Md
1
Ashfaq, Muhammad
1
Au, Wai Ching
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Bataoui, Soffien
1
Baum, Tom
1
Bicho, Marta
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Brand, Benedikt
1
Cankat, Ece
1
Carlson, Jamie
1
Chen, Tiao
1
Chiu, Hsin-Yi
1
Choudrie, Jyoti
1
Chuah, Stephanie Hui-wen
1
Darvasi, Gábor
1
DeFranco, Agnes
1
Dirsehan, Taşkın
1
Dufour, Béatrice
1
Ekane, Guy Christol Ekome
1
Eschenbrenner, Brenda
1
Fazal-e-Hasan, Syed
1
Fong, Lawrence Hoc Nang
1
Fuentes, Christian
1
Goi, Chai Lee
1
Groß, Michael
1
Ha, Hong Youl
1
Harun, Ahasan
1
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International journal of contemporary hospitality management
Journal of payments strategy & systems
Journal of retailing and consumer services
Psychology & marketing
Journal of business research : JBR
14
Information systems research : ISR
10
International journal of bank marketing
10
International journal of hospitality management
10
International journal of business information systems : IJBIS
9
Technological forecasting & social change : an international journal
9
Telecommunications policy : the international journal of digital economy, data sciences and new media
8
The international journal of bank marketing : IJBM
8
Journal of hospitality marketing & management
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of technology marketing : IJTMkt
6
Journal of travel and tourism marketing
6
Tourism management perspectives : TMP
6
African journal of science, technology, innovation and development : AJSTID
5
Global business review
5
International journal of consumer studies
5
International journal of networking and virtual organisations : IJNVO
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of strategic marketing
5
Marketing intelligence & planning
5
Service business
5
The journal of services marketing
5
International journal of electronic marketing and retailing : IJEMR
4
International journal of innovation and technology management
4
International journal of services, economics and management
4
Journal of financial services marketing
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality and tourism insights
4
Journal of vacation marketing
4
Tourism management : research, policies, practice
4
Advances in wireless technologies and telecommunication (AWTT) book series
3
Decision sciences
3
Discussion papers / CEPR
3
Economic research
3
Electronic commerce research
3
Electronic markets : the international journal on networked business
3
Information systems and e-business management : ISeB
3
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ECONIS (ZBW)
43
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1
How observation of other shoppers increases the in-store use of mobile technology
Darvasi, Gábor
;
Spann, Martin
;
Zubcsek, Peter Pal
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462365
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
4
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
5
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
6
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
7
Antecedents of mobile payment loyalty : an extended perspective of perceived value and information system success model
Zhong, Junying
;
Chen, Tiao
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014252740
Saved in:
8
Extrinsic and intrinsic motivators for usage continuance of hedonic mobile apps
Meena, Rahul
;
Sarabhai, Samar
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014265663
Saved in:
9
The development and validation of a scale to measure perceived value of mobile commerce (MVAL-SCALE)
Omkar Dastane
;
Goi, Chai Lee
;
Rabbanee, Fazlul
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014265704
Saved in:
10
The role of blockchain-enabled traceability, task technology fit, and user self-efficacy in mobile food delivery applications
Shahzad, Khuram
;
Zhang, Qingyu
;
Zafar, Abaid Ullah
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303188
Saved in:
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