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~isPartOf:"International journal of hospitality management"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Working Paper"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
20
Service industry
20
Dienstleistungsqualität
16
Service quality
16
Dienstleistung
8
Services
8
Customer service
7
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Aufsatz in Zeitschrift
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Altinay, Levent
1
Andajigarmaroudi, Saeed
1
Chena, I-Shuo
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Chou, Sheng-Fang
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Dong, Yanan
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Gu, Huimin
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Iqbal, Juman
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Jeong, Miyoung
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Joireman, Jeff
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Karabas, Ismail
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Lehto, Xinran Y.
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Lu, Lu
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Luu Trong Tuan
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Manu C
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Martin, Emma
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Mattila, Anna S.
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Mody, Makarand Amrish
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Nisar, Qasim Ali
1
Park, Soona
1
Paul, Justin
1
Poh Theng Loo
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International journal of hospitality management
The service industries journal
80
Journal of business research : JBR
67
Service business
55
The journal of services marketing
44
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of retailing and consumer services
35
International journal of production economics
33
Journal of service management
29
Journal of service research
23
European journal of operational research : EJOR
22
Discussion paper / Centre for Economic Policy Research
21
International journal of services and operations management : IJSOM
19
International journal of innovation management
18
Services marketing quarterly
18
International journal of production research
15
Policy research working paper : WPS
15
Technological forecasting & social change : an international journal
15
Journal of service research : JSR
14
Structural change and economic dynamics : SC+ED
14
Journal of service theory and practice : JSTP
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Applied economics
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of quality and service sciences
11
Technology analysis & strategic management
11
Applied economics letters
10
International journal of contemporary hospitality management
10
International journal of quality & reliability management
10
The journal of business & industrial marketing
10
Discussion papers / CEPR
9
Journal of service theory and practice
9
The TQM journal : the international review of organizational improvement
9
Economics of innovation and new technology
8
Global business review
8
International business review : the official journal of the European International Business Academy
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of hospitality marketing & management
8
Public management review
8
Research policy : policy, management and economic studies of science, technology and innovation
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ECONIS (ZBW)
20
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
Relationships between external knowledge, internal innovation, firms# open innovation performance, service innovation and business performance in the Pakistani hotel industry
Ul Hameed, Waseem
;
Nisar, Qasim Ali
;
Wu, Hung-Che
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012425261
Saved in:
6
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
7
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
8
Dual-focused transformational leadership and service innovation in hospitality organisations : a multilevel investigation
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013198487
Saved in:
9
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
10
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
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