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~accessRights:"restricted"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~isPartOf:"Service business"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Consumer+behaviour"
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Dienstleistungsqualität
Consumer behaviour
1,735
Konsumentenverhalten
1,734
Beziehungsmarketing
440
Relationship marketing
440
Einzelhandel
373
Retail trade
373
Customer satisfaction
323
Kundenzufriedenheit
323
Online retailing
294
Online-Handel
294
Service quality
244
Brand management
230
Markenführung
230
Brand image
205
Markenimage
205
Social Web
170
Social web
170
E-commerce
151
Electronic Commerce
150
Internet marketing
144
Online-Marketing
144
Brand
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Markenartikel
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Emotion
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Confidence
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Vertrauen
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Viral marketing
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Virales Marketing
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Innovation adoption
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Innovationsakzeptanz
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Satisfaction
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Luxury goods
71
Luxusgüter
71
Coronavirus
65
Advertising effects
64
Werbewirkung
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Food retailing
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Lebensmitteleinzelhandel
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Distribution channel
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244
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Prentice, Catherine
8
Rokonuzzaman, Md
4
Fernandes, Teresa
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Park, Jungkun
3
Quach, Sara
3
Bilgihan, Anil
2
Cambra-Fierro, Jesús
2
Cambra-Fierro, Jesús J.
2
Cheung, Fung Yi Millissa
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ferreira, Andreia
2
Francioni, Barbara
2
Gilboa, Shaked
2
Gohary, Ali
2
Gong, Taeshik
2
Hamzelu, Bahman
2
Husain, Khalid Sami
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Karande, Kiran
2
Laroche, Michel
2
Le, Hoang T. P. M.
2
Loureiro, Sandra Maria Correia
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Medler-Liraz, Hana
2
Molinillo, Sebastian
2
Mortimer, Gary
2
Oikarinen, Eeva-Liisa
2
Pacheco, Natália Araújo
2
Paul, Justin
2
Polo-Redondo, Yolanda
2
Prybutok, Victor R.
2
Rosenbaum, Mark S.
2
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International journal of quality & reliability management
Journal of retailing and consumer services
NBER working paper series
Service business
International journal of hospitality management
145
Journal of business research : JBR
94
The journal of services marketing
72
Journal of hospitality marketing & management
56
International journal of contemporary hospitality management
52
Journal of travel and tourism marketing
46
The service industries journal
40
Services marketing quarterly
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Asia Pacific journal of marketing and logistics
27
Tourism management : research, policies, practice
24
Journal of air transport management
22
Journal of service research
22
Total quality management & business excellence
22
Journal of service management
21
The TQM journal : the international review of organizational improvement
21
International journal of quality and service sciences
20
Journal of service research : JSR
20
Journal of hospitality and tourism insights
18
Journal of internet commerce
18
The international journal of bank marketing : IJBM
18
International journal of services, economics and management
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of strategic marketing
17
Technological forecasting & social change : an international journal
17
Journal of Islamic marketing
16
International journal of bank marketing
14
International journal of business excellence : IJBEX
14
International journal of electronic marketing and retailing : IJEMR
14
Marketing intelligence & planning
14
International journal of retail and distribution management
13
Journal of service theory and practice
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
Quality management journal : QMJ
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Tourism management perspectives : TMP
13
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ECONIS (ZBW)
244
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
3
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
4
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
7
Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu
;
Kim, Jongdae
;
Oh, Yun Kyung
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
10
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
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