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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing management : MM"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Emotion
42
Consumer behaviour
29
Konsumentenverhalten
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Customer satisfaction
13
Hotel industry
12
Hotellerie
12
Dienstleistungsqualität
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emotions
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Cain, Lisa
2
Ali, Faizan
1
Amin, Muslim
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Baloglu, Seyhmus
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Bilro, Ricardo Godinho
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Cai, Ruiying
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Chiu, Yen-Ting Helena
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Dung Minh Nguyen
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Lee, Sanghyeop
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Luo, Jiaqi
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Rašan, Dora
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Journal of hospitality marketing & management
Journal of marketing management : MM
International journal of hospitality management
39
Journal of retailing and consumer services
21
Journal of business research : JBR
15
Tourism management perspectives : TMP
14
Journal of travel and tourism marketing
13
The journal of services marketing
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Service business
8
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Total quality management & business excellence
4
Tourism review
4
European journal of marketing : EJM
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of international trade & commerce
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
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ECONIS (ZBW)
13
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1
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
2
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
3
A fine-grained sentiment analysis of online guest reviews of economy hotels in China
Luo, Jiaqi
;
Huang, Songshan
;
Wang, Renwu
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012423257
Saved in:
4
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
5
Well-being, affective commitment and job satisfaction : influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
Saved in:
6
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
7
Perceived quality and service experience : mediating effects of positive and negative emotions
Ribeiro, Manuel Alector
;
Prayag, Girish
- In:
Journal of hospitality marketing & management
28
(
2019
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
Saved in:
8
Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus
;
Busser, James
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
Saved in:
9
Impact of functional/cognitive and emotional advertisements on image and repurchase intention
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Lee, …
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 446-471
Persistent link: https://www.econbiz.de/10012176671
Saved in:
10
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
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