Perceived quality and service experience : mediating effects of positive and negative emotions
Year of publication: |
2019
|
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Authors: | Ribeiro, Manuel Alector ; Prayag, Girish |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 28.2019, 3, p. 285-305
|
Subject: | atmospherics | customer experience | emotions | ethnic restaurants | food quality | Service quality | Emotion | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Produktqualität | Product quality |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/19368623.2018.1517071 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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