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~accessRights:"restricted"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Krankenhaus"
~subject:"Service quality"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Krankenhaus
Service quality
Dienstleistungsqualität
168
Customer satisfaction
98
Kundenzufriedenheit
98
Consumer behaviour
82
Konsumentenverhalten
82
Relationship marketing
69
Dienstleistungssektor
33
Service industry
33
service quality
24
Customer service
19
Kundenservice
19
Dienstleistung
17
Services
17
customer satisfaction
17
Gesundheitsversorgung
15
Gesundheitswesen
15
Health care
15
Health care system
15
Quality management
15
Qualitätsmanagement
15
Brand management
14
Markenführung
14
Beschwerdemanagement
13
Complaint management
13
Dienstleistungsmarketing
12
Services marketing
12
Customer integration
11
Kundenintegration
11
customer loyalty
11
Confidence
10
Hospital
10
Vertrauen
10
satisfaction
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Betriebliche Wertschöpfung
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Higher education institution
9
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168
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Quach, Sara
3
Ricard, Line
3
Shankar, Amit
3
Brun, Isabelle
2
Datta, Biplab
2
Gilboa, Shaked
2
Gong, Taeshik
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Jebarajakirthy, Charles
2
Kotzé, Theuns
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Mangleburg, Tamara
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Mody, Makarand Amrish
2
Mostert, Pierre
2
Park, Sang-June
2
Rajaobelina, Lova
2
Rayburn, Steven W.
2
Roy, Sanjit
2
Savas-Hall, Selen
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Thaichon, Paramaporn
2
Utkarsh
2
Wang, Jing
2
Wirtz, Jochen
2
Yi, Youjae
2
Aghaei, Iman
1
Aguirre-Rodriguez, Alexandra
1
Aimin, Wang
1
Aksoy, Nilsah Cavdar
1
Ali, Alisha
1
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Alves, Helena
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Ambrose, Scott C.
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Anderson, Sidney
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Anderson, Sidney T.
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Arasli, Huseyin
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Arici, Hasan Evrim
1
Arndt, Aaron D.
1
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1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
The service industries journal
International journal of hospitality management
277
Journal of retailing and consumer services
268
Journal of business research : JBR
155
The journal of services marketing
111
Auditing : a journal of practice & theory
105
Service business
103
International journal of contemporary hospitality management
100
Journal of hospitality marketing & management
90
Total quality management & business excellence
87
Working paper / National Bureau of Economic Research, Inc.
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of air transport management
77
The TQM journal : the international review of organizational improvement
75
Journal of travel and tourism marketing
69
Tourism management : research, policies, practice
67
International journal of quality & reliability management
65
The accounting review : a publication of the American Accounting Association
65
Health care management review : HCM review
55
Journal of service management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of productivity and quality management : IJPQM
49
International journal of quality and service sciences
49
Discussion paper / Centre for Economic Policy Research
47
SpringerLink / Bücher
47
Accounting horizons : a quarterly publication of the American Accounting Association
44
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Quality management journal : QMJ
43
International journal of services and operations management : IJSOM
41
Asia Pacific journal of marketing and logistics
40
Economics of education review
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of service research
39
World Bank E-Library Archive
39
Technological forecasting & social change : an international journal
38
Managerial auditing journal
35
Journal of health economics
34
International journal of auditing : IJA
32
Journal of health organization and management
32
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ECONIS (ZBW)
168
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168
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1
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
2
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
3
Consumer gratifications for gamified e-services
Cicchirillo, Vincent
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 105-127
Persistent link: https://www.econbiz.de/10014513541
Saved in:
4
Mobile payment and service interaction : change and chance for delivering service in mobile payment checkout
Li, Rongyu
;
Liu, Yiran
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 128-152
Persistent link: https://www.econbiz.de/10014513543
Saved in:
5
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
6
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
7
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
8
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
9
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
10
Antecedents of retail employees' service performance : a store-level exploration of a climate-centric versus an engagement-centric approach
Kotzé, Theuns
;
Mostert, Pierre
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 142-166
Persistent link: https://www.econbiz.de/10014320366
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