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~accessRights:"restricted"
~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~subject:"Arbeitszufriedenheit"
~subject:"customer satisfaction"
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Arbeitszufriedenheit
customer satisfaction
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
15
Customer satisfaction
15
Kundenzufriedenheit
15
Relationship marketing
15
Consumer behaviour
9
Konsumentenverhalten
9
Confidence
4
Vertrauen
4
Lieferantenmanagement
3
Supplier relationship management
3
customer loyalty
3
satisfaction
3
Beschwerdemanagement
2
Complaint management
2
Einzelhandel
2
Internet marketing
2
Online-Marketing
2
Perceived quality
2
Product quality
2
Produktqualität
2
Retail trade
2
Social Web
2
Social web
2
Switching behaviour
2
Viral marketing
2
Virales Marketing
2
Wechselverhalten
2
customer retention
2
loyalty
2
relationship marketing
2
relationship quality
2
service quality
2
switching cost
2
trust
2
Arbeitsverhalten
1
Attitudinal loyalty
1
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English
5
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Ali, Ahsan
1
Bahadur, Waseem
1
Ioannou Katidis, Pavlos
1
Japee, Gurudutta Pradeep
1
Kataria, Sonia
1
Khan, Ali Nawaz
1
Kumar, Vinod
1
Negassa, Gebeyehu Jalu
1
Roozen, Irene T. M.
1
Samudro, Andreas
1
Singh, Pratyancha
1
Susanti, Vonny
1
Usman, Muhammad
1
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
International journal of hospitality management
26
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Total quality management & business excellence
14
The service industries journal
13
Journal of hospitality marketing & management
12
Journal of retailing and consumer services
12
International journal of services and operations management : IJSOM
11
Services marketing quarterly
10
International journal of contemporary hospitality management
9
International journal of services, economics and management
9
International journal of business excellence : IJBEX
8
International journal of productivity and quality management : IJPQM
8
Health care management review : HCM review
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Quality management journal : QMJ
6
International Journal of Services, Economics and Management
5
International journal of business innovation and research : IJBIR
5
International journal of quality and service sciences
5
The Cornell hospitality quarterly
5
Global business review
4
Human systems management : HSM
4
International Journal of Financial Services Management
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of marketing
4
Journal of service management
4
Journal of strategic marketing
4
Service business
4
The journal of services marketing
4
Asia Pacific journal of marketing and logistics
3
International journal of Indian culture and business management : IJICBM
3
International journal of business and emerging markets : IJBEM
3
International journal of economic perspectives : IJEP
3
International journal of electronic customer relationship management : IJECRM
3
Journal of internet commerce
3
Journal of service theory and practice : JSTP
3
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1
The effect of bonding, responsiveness and communication on customer retention : the mediating role of customer satisfaction
Negassa, Gebeyehu Jalu
;
Japee, Gurudutta Pradeep
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014290415
Saved in:
2
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
3
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
4
Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Bahadur, Waseem
;
Khan, Ali Nawaz
;
Ali, Ahsan
;
Usman, …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10012258657
Saved in:
5
The importance of the service and shopping customer experience in a retail environment
Roozen, Irene T. M.
;
Ioannou Katidis, Pavlos
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
4
,
pp. 247-279
Persistent link: https://www.econbiz.de/10012181029
Saved in:
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