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~accessRights:"restricted"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Sport management review"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Neslin, Scott A."
~subject:"Beziehungsmarketing"
~subject:"Brand management"
~subject:"Switching costs"
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Search: "Customer relationship management"
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Beziehungsmarketing
Brand management
Switching costs
Relationship marketing
6
Customer satisfaction
3
Kundenzufriedenheit
3
Consumer behaviour
2
Customer retention
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenbindung
2
Leistungsmotivation
2
Loyalty
2
Service quality
2
Work motivation
2
Channel integration
1
China
1
Conviction
1
Credibility
1
Cultural heritage
1
Customer compliments
1
Customer integration
1
Customer journey
1
Customer service
1
Customer-company identification
1
Distribution channel
1
E-commerce
1
Electronic Commerce
1
Event sector
1
Exhibition attachment
1
Exhibition loyalty
1
Existential authenticity
1
Glaubwürdigkeit
1
Holiday behaviour
1
Hotel industry
1
Hotellerie
1
Internet
1
Internet marketing
1
JUMP model
1
Kulturgüter
1
Kundenintegration
1
Kundenservice
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Neslin, Scott A.
Grewal, Dhruv
6
Noble, Stephanie M.
4
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
So, Kevin Kam Fung
3
Voorhees, Clay M.
3
Adair, Daryl
2
Arnold, Todd J.
2
Baker, Bradley J.
2
Becker, Jan U.
2
Bolton, Ruth N.
2
Boukis, Achilleas
2
Brady, Michael K.
2
Busser, James A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Jialie
2
Fumagalli, Elena
2
Gangwar, Manish
2
Groth, Markus
2
Grégoire, Yany
2
Han, Heesup
2
Harmeling, Colleen
2
Hochstein, Bryan
2
Houston, Mark B.
2
Hughes, Douglas E.
2
Hult, G. Tomas M.
2
Koritos, Christos
2
Kumar, Vikas
2
Lu, Lu
2
Lv, Xingyang
2
Mahr, Dominik
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Melero-Polo, Iguácel
2
Morgan, Ashlee
2
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Journal of retailing
Journal of service research
Sport management review
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business research : JBR
2
SpringerLink / Bücher
2
Tuck School of Business working paper / Tuck School of Business at Dartmouth
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing
1
Journal of travel and tourism marketing
1
Marketing letters : a journal of research in marketing
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Springer eBook Collection / Business and Economics
1
The journal of services marketing
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ECONIS (ZBW)
6
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6
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
3
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
4
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
5
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
6
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
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