//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistung"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenmanagement"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
Beziehungsmarketing
222
Relationship marketing
222
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
88
Kundenzufriedenheit
88
Dienstleistungsqualität
78
Service quality
78
Customer integration
40
Kundenintegration
40
Betriebliche Wertschöpfung
31
Lieferantenmanagement
31
Supplier relationship management
31
Value creation
31
Brand management
29
Markenführung
29
Social Web
29
Social web
29
Customer service
26
Kundenservice
26
Brand image
23
Dienstleistungssektor
23
Markenimage
23
Service industry
23
Customer value
21
Einzelhandel
21
Kundenwert
21
Retail trade
21
Customer experience
20
Internet marketing
18
Online-Marketing
18
Marketing management
17
Marketingmanagement
17
Services
16
Customer engagement
15
Beschwerdemanagement
13
Brand
13
Complaint management
13
Markenartikel
13
more ...
less ...
Online availability
All
Undetermined
Free
1
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
14
Language
All
English
14
Author
All
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Alkire, Linda
1
Ball, Joan
1
Benoit, Sabine
1
Brady, Michael K.
1
Bruce, Helen L.
1
Buoye, Alexander
1
Cronin, J. J.
1
Davey, Janet
1
Dzenkovska, Julija
1
Edvardsson, Bo
1
FitzPatrick, Mary
1
Furrer, Olivier
1
Grönroos, Christian
1
Gustafsson, Anders
1
Hau Nguyen Le
1
Jang, Sharon
1
Jayasimha, K. R.
1
Jouny-Rivier, Elodie
1
Kapitan, Sommer
1
Keiningham, Timothy
1
Klaus, Philipp
1
Landry, Mikèle
1
Martin, Charles L.
1
McColl-Kennedy, Janet R.
1
Nguyen, Dung Tien
1
Ou, Yi-Chun
1
Pervan, Simon J.
1
Reynoso, Javier
1
Rosenbaum, Mark
1
Russell-Bennett, Rebekah
1
Scott, Donald Robert
1
Sirianni, Nancy J.
1
Sivakumar, K.
1
Srivastava, Himanshu Shekhar
1
Thuy Ngoc Pham
1
Tram-Anh Ngoc Pham
1
Trischler, Jakob
1
Tsiotsou, Rodoula H.
1
more ...
less ...
Published in...
All
Journal of strategic marketing
The journal of services marketing
Journal of retailing and consumer services
6
Journal of service research
6
International journal of hospitality management
5
Journal of business research : JBR
5
Journal of service management
5
Journal of service research : JSR
4
The service industries journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
Journal of service theory and practice
3
International journal of business innovation and research : IJBIR
2
International journal of project management : the journal of The International Project Management Association
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business economics : JBE
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Service business
2
AMS review : official publication of the Academy of Marketing Science
1
Accounting research journal
1
Asian business & management
1
California management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International marketing review
1
Inventi impact: service sector
1
Journal of Islamic marketing
1
Journal of air transport management
1
Journal of business-to-business marketing
1
Journal of global marketing
1
Journal of management information systems : JMIS
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing intelligence & planning
1
Operations research
1
Operations research letters
1
Service science
1
The TQM journal : the international review of organizational improvement
1
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
3
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
4
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
5
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
6
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
7
Exploring the "black box" of customer co-creation processes
Trischler, Jakob
;
Pervan, Simon J.
;
Scott, Donald Robert
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10011741253
Saved in:
8
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
9
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
10
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->