Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
J. Joseph Cronin, Jr. (Department of Marketing, Florida State University, Tallahassee, Florida, USA)
| Year of publication: |
2016
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|---|---|
| Authors: | Cronin, J. J. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 3, p. 261-265
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| Subject: | Customer value | Service co-creation | Service dominant logic (SDL) | Kundenwert | Betriebliche Wertschöpfung | Value creation | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Service-Dominant Logic | Service-dominant logic | Dienstleistungssektor | Service industry | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-11-2015-0328 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011524364