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Customer satisfaction
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Dienstleistungsqualität
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Journal of travel and tourism marketing
Journal of retailing and consumer services
63
International journal of hospitality management
53
Journal of business research : JBR
47
The journal of services marketing
43
SpringerLink / Bücher
38
Journal of service research
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Journal of service theory and practice
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International journal of contemporary hospitality management
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Journal of the Academy of Marketing Science
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European journal of marketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Asia Pacific journal of marketing and logistics
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European journal of operational research : EJOR
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International journal of consumer studies
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International journal of production economics
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International journal of quality and service sciences
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Technological forecasting & social change : an international journal
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The Cornell hospitality quarterly
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The TQM journal : the international review of organizational improvement
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The journal of business & industrial marketing
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Tourism management perspectives : TMP
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Business process management journal
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Human resource management review
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of physical distribution & logistics management : IJPD & LM
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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
2
The impact of language proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
3
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
4
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
5
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
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