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~accessRights:"restricted"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Total quality management & business excellence"
~subject:"Beschwerdemanagement"
~subject:"Dienstleistungsqualität"
~subject:"Marketing"
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Search: "Customer relationship management"
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Beschwerdemanagement
Dienstleistungsqualität
Marketing
Beziehungsmarketing
292
Relationship marketing
292
Kundenmanagement
141
Deutschland
100
Germany
100
Consumer behaviour
63
Konsumentenverhalten
63
Theorie
48
Theory
48
Kundenbindung
44
Kundenzufriedenheit
44
Customer satisfaction
43
Kundenorientierung
41
Beziehungsmanagement
39
Brand management
30
Markenführung
30
Service quality
30
Unternehmen
27
Lieferantenmanagement
25
Supplier relationship management
25
Kundenintegration
24
Customer integration
23
Kundenwert
23
Marketing management
22
Marketingmanagement
22
Customer service
18
Customer value
18
Kundenservice
18
Erfolgsfaktor
17
Markenpolitik
17
B-to-B-Marketing
15
Business-to-business marketing
15
Complaint management
15
Electronic Commerce
15
Social Web
15
Social web
15
Strategisches Management
15
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Book / Working Paper
42
Article
21
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Article in journal
21
Aufsatz in Zeitschrift
21
Hochschulschrift
6
Aufsatzsammlung
5
Bibliografie
1
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German
34
English
29
Author
All
Fink, Klaus-J.
4
Stauss, Bernd
3
Wei, Jiahua
2
Abu Khait, Rawan
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Albuquerque, André Philippi Gonzaga de
1
Ananda S
1
Arndt, Oliver
1
Bani-Melhem, Shaker
1
Beck, Johann
1
Beck, Norbert
1
Belz, Christian
1
Bjerre, Mogens
1
Brock, Christian
1
Bruhn, Manfred
1
Bruns, Andrea
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chan, Ya-Hui
1
Chang, Kuo-Chien
1
Chao, Cheng-Min
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Yenming J.
1
Cheng, Bor-Wen
1
Cheng, Yi-Sung
1
Coenen, Christian
1
Dangelmaier, Wilhelm
1
Danheiser, Stacey
1
Devesh, Sonal
1
Fargnoli, Mario
1
Faridahwati Mohd Shamsudin
1
Fuchs, Gerhard
1
Garding, Stefan
1
Gerth, Norbert
1
Goel, Manisha
1
Gouthier, Matthias H. J.
1
Guth, Clemens
1
Haber, Nicolas
1
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SpringerLink / Bücher
Total quality management & business excellence
Journal of retailing and consumer services
155
Journal of business research : JBR
101
International journal of hospitality management
90
The journal of services marketing
65
Service business
42
The service industries journal
37
Journal of hospitality marketing & management
36
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
28
Services marketing quarterly
26
Tourism management : research, policies, practice
26
Journal of service management
25
Journal of service research
25
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
24
The TQM journal : the international review of organizational improvement
22
Industrial marketing management : the international journal for industrial and high-tech firms
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of service research : JSR
20
Journal of strategic marketing
19
Asia Pacific journal of marketing and logistics
18
Marketing intelligence & planning
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
The international journal of bank marketing : IJBM
15
International journal of quality and service sciences
14
Journal of service theory and practice
14
Journal of the Academy of Marketing Science
14
International journal of business excellence : IJBEX
13
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
13
Journal of marketing
13
International journal of production economics
12
International journal of services and operations management : IJSOM
12
Journal of hospitality and tourism insights
12
Springer eBook Collection / Business and Economics
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
International journal of services, economics and management
11
Journal of air transport management
11
Journal of internet commerce
11
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ECONIS (ZBW)
63
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1
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
2
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
3
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
4
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
5
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
6
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
7
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
8
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
9
How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien
;
Hsu, Ya-Ti
;
Cheng, Yi-Sung
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
Saved in:
10
Benefits from the standardisation of the complaint management system
Phabmixay, Chanthaly S.
;
Rodríguez-Escudero, Ana Isabel
; …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 737-757
Persistent link: https://www.econbiz.de/10012513922
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