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~accessRights:"restricted"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Performance management"
~subject:"Performance-Messung"
~subject:"Quality management"
~type_genre:"Aufsatz in Zeitschrift"
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Performance management
Performance-Messung
Quality management
Performance measurement
24
Qualitätsmanagement
16
Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
10
Kundenzufriedenheit
10
Measurement
10
Messung
10
Firm performance
8
Unternehmenserfolg
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performance measurement
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Balanced Scorecard
5
Balanced scorecard
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Performance-Management
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Data envelopment analysis
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balanced scorecard
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customer satisfaction
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data envelopment analysis
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quality management
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service quality
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27
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He, Zhen
2
Kweh, Qian Long
2
Peljhan, Darja
2
Tomaževič, Nina
2
Zhang, Min
2
Aristovnik, Aleksander
1
Bagur-Femenías, Llorenç
1
Baser, Onur
1
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1
Belvedere, Valeria
1
Bento, Graziela dos Santos
1
Calerón Molina, Miguel Ángel
1
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1
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1
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1
Cinaroglu, Songul
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Devadasan, S. R.
1
Devadason, Evelyn
1
Dürlich, Marie
1
Galán González, José Luis
1
Grando, Alberto
1
Hauer, Georg
1
Hernández Mezquida, José Manuel
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Hurtado González, José Manuel
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Jochem, Roland
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Jyoti, Jeevan
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Ke, Ben
1
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1
Kour, Sumeet
1
Kroll, Julia
1
Kuo, Kuo-Cheng
1
Legenvre, Hervé
1
Lin, Shu-Chiung
1
Llach, Josep
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of production research
73
The international journal of productivity and performance management
71
International journal of production economics
67
Public performance & management review
58
Journal of business research : JBR
51
Total quality management & business excellence
46
International journal of hospitality management
40
The journal of portfolio management : JPM
40
European journal of operational research : EJOR
36
Benchmarking : an international journal ; BIJ
35
International journal of quality & reliability management
35
Journal of management accounting research : JMAR
35
International journal of productivity and quality management : IJPQM
31
The international journal of productivity and performance management : IJPPM
30
The journal of investing : JOI
29
Omega : the international journal of management science
28
Public management review
26
Benchmarking : an international journal
25
Journal of business ethics : JOBE
24
Socio-economic planning sciences : the international journal of public sector decision-making
24
Finance research letters
23
Journal of banking & finance
23
Technological forecasting & social change : an international journal
23
Journal of air transport management
22
Industrial marketing management : the international journal for industrial and high-tech firms
21
International journal of project management : the journal of The International Project Management Association
21
International public management journal
21
International review of financial analysis
21
Business process management journal
20
International journal of contemporary hospitality management
20
Management accounting research
19
Management science : journal of the Institute for Operations Research and the Management Sciences
19
The accounting review : a publication of the American Accounting Association
19
The international journal of logistics management
19
The journal of alternative investments
19
International journal of business performance management : IJBPM
18
The TQM journal : the international review of organizational improvement
18
The journal of business & industrial marketing
18
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
17
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ECONIS (ZBW)
27
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1
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
2
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
3
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
4
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
5
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
6
Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja
;
Marc, Mojca
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
Saved in:
7
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
8
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
9
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
10
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
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