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~accessRights:"restricted"
~language:"bos"
~language:"ell"
~language:"eng"
~person:"Boysen, Nils"
~person:"Lu, Lu"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
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Search: subject:"service"
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| 8 applied filters
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Logistics provider
15
Logistikdienstleister
15
Logistics
13
Logistik
12
Consumer behaviour
11
Konsumentenverhalten
11
Scheduling problem
10
Scheduling-Verfahren
10
Dienstleistungsqualität
9
Service quality
9
Lieferkette
7
Scheduling
7
Supply chain
7
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Dienstleistungssektor
5
Lagermanagement
5
Relationship marketing
5
Service industry
5
Tourenplanung
5
Vehicle routing problem
5
Warehouse management
5
Road freight transport
4
Straßengüterverkehr
4
Beschwerdemanagement
3
Complaint management
3
Gastronomie
3
Restaurant industry
3
Theory
3
APEC countries
2
APEC-Staaten
2
Auslandsverlagerung
2
Brand management
2
Business services
2
City logistics
2
Container logistics
2
Container terminal
2
Container transport
2
Containerterminal
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Article
33
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Amtsdruckschrift
Article in journal
Aufsatz in Zeitschrift
33
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Bosnian
Modern Greek (1453-)
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Author
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Boysen, Nils
Lu, Lu
Han, Heesup
32
Luu Trong Tuan
30
Parida, Vinit
27
Prentice, Catherine
26
Kohtamäki, Marko
23
Mattila, Anna S.
23
Laporte, Gilbert
22
Liu, Weihua
22
Wong, IpKin Anthony
20
Zhao, Xiande
20
Gustafsson, Anders
19
Vendrell-Herrero, Ferran
19
Xu, Xun
19
Cheng, T. C. E.
18
Gursoy, Dogan
18
Prybutok, Victor R.
18
Witell, Lars
18
Bustinza, Oscar F.
17
McColl-Kennedy, Janet R.
17
Wirtz, Jochen
17
Balaji, M. S.
16
Choi, Tsan-Ming
16
Crainic, Teodor Gabriel
16
Edvardsson, Bo
16
Guchait, Priyanko
16
Huang, George Q.
16
Line, Nathaniel D.
16
Fisk, Raymond P.
15
Klaus, Philipp
15
Russell-Bennett, Rebekah
15
Zhang, Min
15
Dwivedi, Yogesh Kumar
14
Finsterwalder, Jörg
14
Gong, Taeshik
14
Hewitt, Mike
14
Karatepe, Osman M.
14
Roy, Sanjit
14
Sreejesh, S.
14
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International journal of hospitality management
9
European journal of operational research : EJOR
7
OR spectrum : quantitative approaches in management
3
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
2
Australasian marketing journal
1
Computers & operations research : and their applications to problems of world concern ; an international journal
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of scheduling
1
Journal of service research
1
Journal of the Operational Research Society
1
Modern economy
1
Omega : the international journal of management science
1
Operations management research : OMR ; advancing practice through theory
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
33
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33
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date (oldest first)
1
Exploring guest response towards
service
failure in home-sharing :
service
presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
2
Designing gamified interactions with self-
service
technology at restaurants
Lee, Wangoo
;
Lu, Lu
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325583
Saved in:
3
Service
encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
4
Service
offshoring fit from consumers' perspective
Lu, Lu
;
Gregory, Gary
;
Ngo, Liem Viet
- In:
Australasian marketing journal
28
(
2020
)
2
,
pp. 100-109
Persistent link: https://www.econbiz.de/10012253931
Saved in:
5
Building trust through a personal touch : consumer response to
service
failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
Saved in:
6
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
7
Dock sharing in cross-docking facilities of the postal
service
industry
Zenker, Michael
;
Boysen, Nils
- In:
Journal of the Operational Research Society
69
(
2018
)
7
,
pp. 1061-1076
Persistent link: https://www.econbiz.de/10012226522
Saved in:
8
Managing customer uncertainty in making
service
offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
9
Leveraging "human-likeness" of robotic
service
at restaurants
Lu, Lu
;
Zhang, Pei
;
Zhang, Tingting
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
Saved in:
10
Metaverse in services marketing : an overview and future research directions
Gursoy, Dogan
;
Lu, Lu
;
Nunkoo, Robin
;
Deng, Demi
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1140-1172
Persistent link: https://www.econbiz.de/10014422598
Saved in:
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