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~accessRights:"restricted"
~language:"bos"
~language:"ell"
~language:"eng"
~subject:"Customer service"
~subject:"OECD countries"
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Customer service
OECD countries
Service quality
7,185
Dienstleistungsqualität
7,168
Consumer behaviour
3,070
Konsumentenverhalten
3,068
Customer satisfaction
3,062
Kundenzufriedenheit
3,061
Finanzdienstleistung
2,572
Financial services
2,551
Beziehungsmarketing
2,387
Relationship marketing
2,386
Dienstleistungssektor
2,299
Service industry
2,275
Theory
1,624
Logistics provider
1,623
Logistikdienstleister
1,623
Theorie
1,618
Supply chain
1,491
Lieferkette
1,490
Logistics
1,280
Logistik
1,278
Innovation
1,230
Qualitätsmanagement
1,065
Quality management
1,063
Financial audit
1,022
Wirtschaftsprüfung
1,022
USA
1,016
United States
1,011
Debt management
995
Schuldenmanagement
995
Öffentliche Dienstleistung
991
Public services
985
Welt
978
World
977
China
877
Krankenhaus
851
Hospital
849
Health care
848
Gesundheitsversorgung
842
Kundenservice
827
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481
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842
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4
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807
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64
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11
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1
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Gustafsson, Anders
8
Mattoo, Aaditya
7
Borchert, Ingo
6
Mattila, Anna S.
6
Van Vaerenbergh, Yves
6
Barnes, Donald C.
5
Beatty, Sharon E.
5
Gremler, Dwayne D.
5
Lyu, Yijing
5
Medler-Liraz, Hana
5
Prentice, Catherine
5
Seger-Guttmann, Tali
5
Voorhees, Clay M.
5
Anderson, James E.
4
Baker, Melissa A.
4
Collier, Joel E.
4
Groth, Markus
4
Rui, Huaxia
4
Shin, Hyunju
4
Subramony, Mahesh
4
Söderlund, Magnus
4
Torres, Edwin N.
4
Walsh, Gianfranco
4
Wang, Chen-Ya
4
Witell, Lars
4
Ye, Yijiao
4
Yotov, Yoto V.
4
Zablah, Alex R.
4
Abney, Alexandra K.
3
Alkire, Linda
3
Brady, Michael K.
3
Brengman, Malaika
3
Chaker, Nawar N.
3
Chen, Jing
3
Cheng, Bao
3
Chi, Nai-Wen
3
Cronin, J. J.
3
De Keyser, Arne
3
Delcourt, Cécile
3
Fan, Alei
3
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OECD
91
Organisation for Economic Co-operation and Development
17
Edward Elgar Publishing
3
Springer Fachmedien Wiesbaden
3
Europäische Kommission / Statistisches Amt
2
IGI Global
2
Centre for Educational Research and Innovation
1
European Union
1
National Bureau of Economic Research
1
OECD / International Transport Forum
1
OECD / Joint Transport Research Centre
1
Statistical Office of the European Communities, Luxembourg
1
World Bank
1
World Bank Group
1
World Trade Organization
1
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All
Journal of retailing and consumer services
64
International journal of hospitality management
53
Journal of business research : JBR
47
The journal of services marketing
44
Journal of service research
22
International journal of contemporary hospitality management
15
Journal of service management
14
The service industries journal
14
Journal of service research : JSR
13
Journal of service theory and practice
13
Journal of hospitality marketing & management
12
Service business
12
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Discussion paper / Centre for Economic Policy Research
10
Journal of retailing
10
Services marketing quarterly
9
Tourism management : research, policies, practice
9
European journal of marketing
8
OECD health working papers
8
OECD Health Statistics
7
SpringerLink / Bücher
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
OECD Economics Department working papers
6
OECD Health Working Papers
6
Psychology & marketing
6
Asia Pacific journal of marketing and logistics
5
European journal of operational research : EJOR
5
International journal of consumer studies
5
International journal of production economics
5
International journal of quality and service sciences
5
Journal of travel and tourism marketing
5
OECD Public Governance Reviews
5
Technological forecasting & social change : an international journal
5
The Cornell hospitality quarterly
5
The TQM journal : the international review of organizational improvement
5
The journal of business & industrial marketing
5
Total quality management & business excellence
5
Tourism management perspectives : TMP
5
Working paper / National Bureau of Economic Research, Inc.
5
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ECONIS (ZBW)
1,057
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1
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1
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1,058
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date (oldest first)
1
Service
robots and their implications for
service
delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Service
mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Quality of online customer
service
at a telecommunication company in Zimbabwe during the COVID-19 Pandemic
Mamwadi, Samuel
;
Bigirimana, Stanislas
- In:
AI-driven marketing research and data analytics
,
(pp. 281-308)
.
2024
Persistent link: https://www.econbiz.de/10014559102
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-
service
technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
Service
encounter and repurchase intention in fitness centers : perceived value as a mediator and
service
innovativeness as a moderator
Wang, Fong Jia
;
Chiu, Weisheng
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
1
,
pp. 145-167
Persistent link: https://www.econbiz.de/10014232455
Saved in:
6
Viewpoint: internet revolution lessons applied to post-pandemic
service
delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
7
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
8
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer
service
delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
9
The blame shift : robot
service
failures hold
service
firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
10
Digital
service
technologies,
service
robots, AI, and the strategic pathways to cost-effective
service
excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
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