Quality of online customer service at a telecommunication company in Zimbabwe during the COVID-19 Pandemic
Year of publication: |
2024
|
---|---|
Authors: | Mamwadi, Samuel ; Bigirimana, Stanislas |
Published in: |
AI-driven marketing research and data analytics. - Hershey, PA : IGI Global, ISBN 979-8-3693-2165-2. - 2024, p. 281-308
|
Subject: | Kundenservice | Customer service | Digitale Dienste | Web-based service | Dienstleistungsqualität | Service quality | Coronavirus | Telekommunikationssektor | Telecommunications industry | Simbabwe | Zimbabwe |
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