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~accessRights:"restricted"
~language:"bos"
~language:"ell"
~language:"eng"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Textbook"
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Search: subject:"service"
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| 7 applied filters
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Service quality
6,585
Dienstleistungsqualität
6,570
Customer satisfaction
2,990
Kundenzufriedenheit
2,990
Consumer behaviour
2,948
Konsumentenverhalten
2,946
Beziehungsmarketing
2,301
Relationship marketing
2,301
Financial services
1,876
Finanzdienstleistung
1,876
Service industry
1,848
Dienstleistungssektor
1,844
Logistics provider
1,385
Logistikdienstleister
1,385
Lieferkette
1,319
Supply chain
1,319
Theory
1,302
Theorie
1,297
Logistics
1,103
Logistik
1,096
Innovation
1,009
Financial audit
999
Wirtschaftsprüfung
999
Quality management
971
Qualitätsmanagement
970
Customer service
773
Kundenservice
763
Hospital
752
Krankenhaus
752
China
728
Health care
708
Gesundheitsversorgung
702
Public services
685
Öffentliche Dienstleistung
685
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653
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653
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652
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610
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608
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603
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Han, Heesup
32
Luu Trong Tuan
30
Parida, Vinit
27
Prentice, Catherine
26
Kohtamäki, Marko
23
Mattila, Anna S.
23
Laporte, Gilbert
22
Liu, Weihua
22
Wong, IpKin Anthony
20
Zhao, Xiande
20
Gustafsson, Anders
19
Vendrell-Herrero, Ferran
19
Xu, Xun
19
Cheng, T. C. E.
18
Gursoy, Dogan
18
Prybutok, Victor R.
18
Witell, Lars
18
Boysen, Nils
17
Bustinza, Oscar F.
17
McColl-Kennedy, Janet R.
17
Wirtz, Jochen
17
Balaji, M. S.
16
Choi, Tsan-Ming
16
Crainic, Teodor Gabriel
16
Edvardsson, Bo
16
Guchait, Priyanko
16
Huang, George Q.
16
Line, Nathaniel D.
16
Lu, Lu
16
Fisk, Raymond P.
15
Klaus, Philipp
15
Russell-Bennett, Rebekah
15
Zhang, Min
15
Dwivedi, Yogesh Kumar
14
Finsterwalder, Jörg
14
Gong, Taeshik
14
Hewitt, Mike
14
Karatepe, Osman M.
14
Roy, Sanjit
14
Sreejesh, S.
14
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OECD
24
Europäische Agentur für Sicherheit und Gesundheitsschutz am Arbeitsplatz
4
Asian Development Bank
2
European Centre for the Development of Vocational Training
2
ANZMAC Conference <2019, Wellington>
1
Europäische Kommission
1
Europäische Kommission / Trans-European Cooperation Scheme for University Studies
1
Europäische Kommission / Trans-European Mobility Scheme for University Studies
1
International Federation for Information Processing
1
International Risk Management Conference <2020, Online>
1
Palgrave Macmillan <Firma>
1
Springer-Verlag GmbH
1
Walter de Gruyter Inc.
1
World Trade Organization
1
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Journal of business research : JBR
429
Journal of retailing and consumer services
373
International journal of hospitality management
369
European journal of operational research : EJOR
333
International journal of production research
284
Transportation research / E : an international journal
255
International journal of production economics
242
The journal of services marketing
227
The service industries journal
219
Service business
216
Industrial marketing management : the international journal for industrial and high-tech firms
171
International journal of contemporary hospitality management
161
Technological forecasting & social change : an international journal
155
Public management review
143
Management science : journal of the Institute for Operations Research and the Management Sciences
141
Journal of service management
121
Journal of hospitality marketing & management
120
Finance research letters
118
Computers & operations research : and their applications to problems of world concern ; an international journal
115
Journal of air transport management
115
Manufacturing & service operations management : M & SOM
113
Auditing : a journal of practice & theory
110
Total quality management & business excellence
110
Tourism management : research, policies, practice
108
Services marketing quarterly
107
The TQM journal : the international review of organizational improvement
93
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
Journal of service research
91
Omega : the international journal of management science
91
Telecommunications policy : the international journal of digital economy, data sciences and new media
88
Applied economics
87
International journal of services and operations management : IJSOM
85
International journal of logistics : research and applications
81
Journal of travel and tourism marketing
81
International journal of quality & reliability management
78
Research in transportation economics
72
The accounting review : a publication of the American Accounting Association
72
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
70
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Socio-economic planning sciences : the international journal of public sector decision-making
66
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ECONIS (ZBW)
19,452
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1
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of
19,452
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date (oldest first)
1
A design method for edge-cloud collaborative product
service
system : a dynamic event-state knowledge graph-based approach with real case study
Yang, Maolin
;
Yang, Yuqian
;
Jiang, Pingyu
- In:
International journal of production research
62
(
2024
)
7
,
pp. 2584-2605
Persistent link: https://www.econbiz.de/10014546471
Saved in:
2
A comparative analysis of contactless e-
service
encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
3
Dynamic cloud manufacturing
service
composition with re-entrant services : an online policy perspective
Hu, Yang
;
Yu, Yang
;
Wu, Feng
- In:
International journal of production research
62
(
2024
)
9
,
pp. 3263-3287
Persistent link: https://www.econbiz.de/10014546567
Saved in:
4
Service
mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
Call it robot : anthropomorphic framing and failure of self-
service
technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
6
Exploring servitization and digital transformation of manufacturing enterprises : evidence from an industrial internet platform in China
Liu, Yi
;
Zhang, Zuopeng
;
Jasimuddin, Sajjad M.
;
Babai, …
- In:
International journal of production research
62
(
2024
)
8
,
pp. 2812-2831
Persistent link: https://www.econbiz.de/10014546494
Saved in:
7
Service
encounter and repurchase intention in fitness centers : perceived value as a mediator and
service
innovativeness as a moderator
Wang, Fong Jia
;
Chiu, Weisheng
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
1
,
pp. 145-167
Persistent link: https://www.econbiz.de/10014232455
Saved in:
8
Viewpoint: internet revolution lessons applied to post-pandemic
service
delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
9
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
10
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer
service
delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
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