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~accessRights:"restricted"
~language:"eng"
~language:"fra"
~language:"kaz"
~language:"lit"
~language:"mkd"
~language:"nor"
~language:"und"
~person:"Mattila, Anna S."
~subject:"China"
~subject:"Deutschland"
~subject:"Firm performance"
~subject:"Kapitaleinkommen"
~subject:"Konsumentenverhalten"
~subject:"Monetary policy"
~subject:"Theory"
~subject:"Wirkungsanalyse"
~subject:"Wirtschaftswachstum"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliografie enthalten"
~type_genre:"Collection of articles of several authors"
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China
Deutschland
Firm performance
Kapitaleinkommen
Konsumentenverhalten
Monetary policy
Theory
Wirkungsanalyse
Wirtschaftswachstum
Consumer behaviour
63
Dienstleistungsqualität
19
Service quality
19
Beziehungsmarketing
18
Relationship marketing
18
Customer satisfaction
16
Kundenzufriedenheit
16
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13
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13
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11
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11
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10
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10
Beschwerdemanagement
9
Complaint management
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Mattila, Anna S.
Gupta, Rangan
211
Lee, Chien-chiang
109
Zhang, Wei
99
Han, Heesup
92
Lin, Boqiang
89
Yang, Yang
88
Zaremba, Adam
83
Cheng, T. C. E.
81
Liu, Yang
81
Tsionas, Efthymios G.
81
Chan, Kam C.
79
Tiwari, Aviral Kumar
79
Kong, Dongmin
74
Li, Bin
74
Shahbaz, Muhammad
71
Li, Jie
67
Li, Jing
67
Wu, Jie
67
Wang, Ying
66
Wohar, Mark E.
66
Paul, Justin
63
Apergēs, Nikolaos
62
Zhang, Yan
62
Li, Jun
60
Li, Xin
60
Li, Yan
60
Chen, Xi
59
Li, Yi
58
Wang, Yu
58
Zhang, Yu
58
Liu, Qing
57
Narayan, Paresh Kumar
57
Septianto, Felix
57
Dwivedi, Yogesh Kumar
56
Hassan, M. Kabir
56
Wang, Wei
56
Zhang, Jing
56
Huang, Wei
55
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54
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International journal of hospitality management
18
Journal of business research : JBR
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cornell hospitality quarterly : CQ
5
The Cornell hospitality quarterly
4
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
2
Journal of service research
2
Journal of service research : JSR
2
Tourism economics : the business and finance of tourism and recreation
2
European journal of marketing
1
Journal of business ethics : JOBE
1
Journal of revenue and pricing management
1
Journal of service management
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
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ECONIS (ZBW)
68
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1
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
2
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
3
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
4
Generation influences perceived coolness but not favorable attitudes toward cool hotel brands
Chen, Feier
;
Quadri-Felitti, Donna
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 95-103
Persistent link: https://www.econbiz.de/10014229652
Saved in:
5
The impact of environmental management on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
Saved in:
6
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
7
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
8
Effects of visual cues and social density on beverage consumption : a field experiment in a bar
Kim, Min Gyung
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10013256789
Saved in:
9
Ethnic restaurants : bringing uniqueness to the table through handwriting
Chen, Feier
;
Liu, Qing
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 465-478
Persistent link: https://www.econbiz.de/10013387220
Saved in:
10
The impact of environmental messages on consumer responses to plant-based meat : does language style matter?
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014227202
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