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~accessRights:"restricted"
~language:"eng"
~subject:"Coronavirus"
~subject:"Job performance"
~subject:"Relationship marketing"
~subject:"Workforce"
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Coronavirus
Job performance
Relationship marketing
Workforce
Tourism employees
398
Tourismusberufe
398
Hotel industry
310
Hotellerie
310
Arbeitszufriedenheit
188
Job satisfaction
188
Arbeitskräfte
108
Arbeitsverhalten
101
Work behaviour
101
Employee retention
83
Mitarbeiterbindung
83
Dienstleistungsqualität
82
Service quality
82
Leistungsmotivation
59
Work motivation
59
Customer satisfaction
51
Kundenzufriedenheit
51
Stress
49
Work stress
49
Emotion
48
Arbeitsmobilität
43
Labour mobility
43
Arbeitsleistung
40
Human Resource Management
40
Personalmanagement
40
Hospitality industry
38
Gastgewerbe
37
Hotel employees
36
Gastronomie
35
Restaurant industry
35
Beziehungsmarketing
33
Consumer behaviour
32
Konsumentenverhalten
32
Managers
28
Customer service
27
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168
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English
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Karatepe, Osman M.
19
Kim, Seongseop
5
Jung, Hyo Sun
4
Yoon, Hye Hyun
4
Chen, Han
3
El-Bayoumi Salem, Islam
3
Golubovskaya, Maria
3
Han, Heesup
3
Kim, Peter Beomcheol
3
Kim, Taegoo
3
Okumus, Bendegul
3
Solnet, David
3
Wong, Antony King Fung
3
Ali, Faizan
2
Ampofo, Emmanuel Twumasi
2
Babakus, Emin
2
Bonn, Mark Andrew
2
Boǧan, Erhan
2
Bufquin, Diego
2
Daskin, Mustafa
2
Dedeoğlu, Bekir Bora
2
Elbaz, Ahmed Mohamed
2
Fan, Fang
2
Farmaki, Anna
2
Gursoy, Dogan
2
Gutiérrez, Santiago
2
Hai, Shenyang
2
Hassannia, Raheleh
2
Hsieh, Hungchen
2
Ji, Yingchao
2
Jiménez Estévez, Pedro
2
Kim, Min-Seong
2
Kim, Woo Gon
2
King, Brian
2
Lee, Gyehee
2
Lee, JungHoon
2
Li, Jun
2
Ma, Emily
2
Ni, Yensen
2
Ok, Chihyung
2
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International journal of hospitality management
52
International journal of contemporary hospitality management
29
Journal of hospitality marketing & management
10
Tourism management perspectives : TMP
10
Tourism management : research, policies, practice
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality and tourism insights
4
Service business
4
The service industries journal
4
Journal of business research : JBR
3
The Cornell hospitality quarterly
3
Tourism and hospitality research : THR
3
Tourism and hospitality research : the surrey quarterly review
3
Technological forecasting & social change : an international journal
2
The journal of services marketing
2
Asia-Pacific journal of business administration
1
Benchmarking : an international journal
1
Decision : official journal of Indian Institute of Management Calcutta
1
Economic research
1
Employee relations
1
EuroMed journal of business
1
Gender in management : an international journal
1
Human resource development international : HRDI
1
International journal of business and economics research : IJBER
1
International journal of internet marketing and advertising : IJIMA
1
International journal of law and management : IJLMA
1
International journal of learning and change : IJLC
1
International journal of productivity and quality management : IJPQM
1
International journal of public sector performance management : IJPSPM
1
International journal of strategic change management : IJSCM
1
Inventi impact: service sector
1
Journal of air transport management
1
Journal of business ethics : JOBE
1
Journal of family business management : JFBM
1
Journal of revenue and pricing management
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management and organization review : MOR ; the official journal of The International Association for Chinese Management Research
1
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ECONIS (ZBW)
169
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61
The effect of servant leadership on hotel employees' behavioral consequences : work engagement versus job satisfaction
Ozturk, Anastasia
;
Karatepe, Osman M.
;
Okumus, Fevzi
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012820019
Saved in:
62
Lemon Tree Hotels : managing business during COVID-19
Joshi, Chetan
;
Karmakar, Rita
- In:
Decision : official journal of Indian Institute of …
48
(
2021
)
4
,
pp. 433-444
Persistent link: https://www.econbiz.de/10012796390
Saved in:
63
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
64
Hospitality workers' COVID-19 risk perception and depression : a contingent model based on transactional theory of stress model
Yan, Jiaqi
;
Kim, Sunghoon
;
Zhang, Stephen X.
;
Foo, Maw Der
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547994
Saved in:
65
Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry?
Karatepe, Osman M.
;
Rezapouraghdam, Hamed
;
Hassannia, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 326-353
Persistent link: https://www.econbiz.de/10012513775
Saved in:
66
The COVID-19 pandemic : the mitigating role of government and hotel support of hotel employees in Egypt
El-Bayoumi Salem, Islam
;
Elbaz, Ahmed Mohamed
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012514369
Saved in:
67
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
68
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
69
Serve perfectly, being happier : a perfectionistic perspective on customer-driven hotel employee citizenship behavior and well-being
Wang, Yao-Chin
;
Xu, Shi
;
Ma, Emily
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012585688
Saved in:
70
How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?
Park, In-Jo
;
Hai, Shenyang
- In:
Tourism management perspectives : TMP
39
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012631595
Saved in:
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