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~accessRights:"restricted"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistungssektor
2,279
Service industry
2,250
Service quality
510
Innovation
452
Services
378
Dienstleistung
337
Innovationsmanagement
276
Industrie
271
Manufacturing industries
269
Innovation management
268
Business services
248
Unternehmensdienstleistung
248
Customer satisfaction
239
Kundenzufriedenheit
239
Beziehungsmarketing
237
Relationship marketing
237
Consumer behaviour
199
Konsumentenverhalten
199
Service innovation
164
Dienstleistungshandel
161
Trade in services
161
Firm performance
158
Unternehmenserfolg
157
Productivity
156
Produktivität
154
India
149
Indien
149
Customer service
125
Kundenservice
124
Betriebliche Wertschöpfung
114
Value creation
114
China
110
Bundling strategy
90
Dienstleistungsinnovation
90
Leistungsbündel
90
Economic growth
88
Welt
88
Wirtschaftswachstum
88
World
87
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129
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491
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Huang, Ming-Hui
5
Gong, Taeshik
4
Tai, Yang-Fei
4
Wirtz, Jochen
4
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Le Nguyen Hau
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Rayburn, Steven W.
3
Sharma, Piyush
3
Sousa, Rui
3
Ukko, Juhani
3
Utkarsh
3
Wang, Yi-Chieh
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Akkermans, Henk
2
Ali, Ahsan
2
Ali, Faizan
2
Asante, Daniel
2
Asante, Eric Adom
2
Bagur-Femenías, Llorenç
2
Bahadur, Waseem
2
Barnes, Donald C.
2
Bastl, Marko
2
Bossink, Bart
2
Brengman, Malaika
2
Choi, Laee
2
Christ-Brendemühl, Sonja
2
Dev, Chekitan S.
2
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Edward Elgar Publishing
1
Springer Fachmedien Wiesbaden
1
World Bank
1
World Bank Group
1
Published in...
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The journal of services marketing
29
Journal of retailing and consumer services
23
Journal of business research : JBR
22
The service industries journal
19
International journal of hospitality management
16
Journal of service management
14
Journal of service research
14
Service business
13
Services marketing quarterly
12
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of production economics
8
International journal of quality & reliability management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of services and operations management : IJSOM
7
Journal of service research : JSR
7
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of hospitality marketing & management
5
Total quality management & business excellence
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of strategic marketing
4
The TQM journal : the international review of organizational improvement
4
A Research Agenda for Service Marketing
3
European journal of marketing
3
International journal of business excellence : IJBEX
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of productivity and quality management : IJPQM
3
Journal of air transport management
3
Journal of management information systems : JMIS
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Omega : the international journal of management science
3
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
2
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ECONIS (ZBW)
510
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1
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10
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510
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date (oldest first)
1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Pricing and quality decisions for standardized and collaborative services in a home health care service platform
Ma, Lijun
;
Yang, Fanjie
;
Lin, Meiyan
;
Xue, Weili
- In:
Transportation research : an international journal
181
(
2024
),
pp. 1-31
Persistent link: https://www.econbiz.de/10014462616
Saved in:
3
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
4
The black sheep in hospitality organizations : how and when coworker service sabotage hinders employee service creativity
Lyu, Yijing
;
Zhu, Hong
;
Huang, Emily Guohua
;
Chen, Yuanyi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 312-328
Persistent link: https://www.econbiz.de/10014483427
Saved in:
5
Investigating the impact of service leaders' competencies, organisational service orientation, network capabilities, and perceived service quality on Umrah travel agencies’ perform...
Ande, Diin Fitri
;
Wahyuni, Sari
;
Kusumastuti, Ratih Dyah
- In:
Journal of Islamic marketing
15
(
2024
)
3
,
pp. 653-681
Persistent link: https://www.econbiz.de/10014520443
Saved in:
6
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
7
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
8
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
9
Optimal service time windows
Ulmer, Marlin Wolf
;
Goodson, Justin C.
;
Thomas, Barrett W.
- In:
Transportation science
58
(
2024
)
2
,
pp. 394-411
Persistent link: https://www.econbiz.de/10014527144
Saved in:
10
Knowledge-oriented leadership and organizational performance : modelling the mediating role of service innovation, knowledge sharing quality
Sahibzada, Umar Farooq
;
Muavia, Muhammad
;
Aamir, Suhaib
- In:
Journal of organizational effectiveness : people and …
11
(
2024
)
1
,
pp. 69-89
Persistent link: https://www.econbiz.de/10014525856
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