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~accessRights:"restricted"
~language:"eng"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Dienstleistungssektor
customer satisfaction
Service quality
7,965
Dienstleistungsqualität
7,213
Customer satisfaction
3,055
Kundenzufriedenheit
2,862
Consumer behaviour
2,315
Konsumentenverhalten
2,263
Relationship marketing
1,841
Beziehungsmarketing
1,820
Quality management
991
Qualitätsmanagement
973
Financial audit
959
Wirtschaftsprüfung
959
Hospital
742
Krankenhaus
740
Health care
672
Gesundheitsversorgung
655
Customer service
623
Kundenservice
567
Gesundheitswesen
535
Health care system
534
Service industry
513
Product quality
479
Produktqualität
467
Beschwerdemanagement
426
Complaint management
426
service quality
399
Hotel industry
381
Hotellerie
380
Online retailing
350
Online-Handel
350
E-commerce
336
Electronic Commerce
327
Emotion
305
Satisfaction
305
Patients
282
Patienten
280
Retail trade
269
Einzelhandel
265
audit quality
264
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Undetermined
Free
242
Type of publication
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Article
722
Book / Working Paper
18
Journal
1
Type of publication (narrower categories)
All
Article in journal
709
Aufsatz in Zeitschrift
709
Aufsatz im Buch
15
Book section
15
Conference paper
11
Konferenzbeitrag
11
Aufsatzsammlung
3
Hochschulschrift
3
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
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English
Undetermined
29
German
1
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All
Gong, Taeshik
6
Huang, Ming-Hui
5
Ha Thu Nguyen
4
Rayburn, Steven W.
4
Tai, Yang-Fei
4
Vinh Van Thai
4
Wirtz, Jochen
4
Ali, Faizan
3
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Le Nguyen Hau
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Sharma, Piyush
3
Sousa, Rui
3
Sparks, Beverley
3
Ukko, Juhani
3
Utkarsh
3
Wang, Yi-Chieh
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Xu, Xun
3
Yi, Youjae
3
Abu Bakar bin Abdul Hamid
2
Ahmed, Waqar
2
Akkermans, Henk
2
AlNajem, Mohamad N.
2
Ali, Ahsan
2
Anh Thi Tu Le
2
Arsalan Najmi
2
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Institution
All
Edward Elgar Publishing
1
Springer Fachmedien Wiesbaden
1
World Bank
1
World Bank Group
1
Published in...
All
The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
18
International journal of hospitality management
16
Journal of service research
16
Journal of service management
14
Total quality management & business excellence
14
International journal of services and operations management : IJSOM
13
Service business
13
International journal of productivity and quality management : IJPQM
11
Journal of hospitality marketing & management
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of service research : JSR
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of strategic marketing
6
Human systems management : HSM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International journal of business and globalisation : IJBG
4
International journal of business innovation and research : IJBIR
4
International journal of electronic customer relationship management : IJECRM
4
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ECONIS (ZBW)
741
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date (oldest first)
1
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
3
How new technology impacts airport's
service
quality
and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
5
Breaking barriers : how race shapes service expectations across actors and contexts
Elmadağ Baş, Ayşe Banu
;
Okan, Mehmet
;
Yaoyuneyong, …
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
3
,
pp. 349-365
Persistent link: https://www.econbiz.de/10015048084
Saved in:
6
To outsource or not : bike-share rebalancing strategies under the
service
quality
deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
7
Measuring
service
quality
in Indian automobile aftersales : AutoIND scale
Singh, Munish Pal
;
Sharma, Satyendra Kumar
;
Chanda, Udayan
- In:
International journal of process management and …
13
(
2023
)
3
,
pp. 401-422
Persistent link: https://www.econbiz.de/10014314006
Saved in:
8
A study of logistics
service
quality
dimensions impacting customer satisfaction in instant food delivery : the Indian perspective
Khan, Mohd Ziyauddin
- In:
International journal of logistics economics and …
10
(
2023
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10014318411
Saved in:
9
Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-
service
quality
and purchase intention
Mtotywa, Matolwandile Mzuvukile
;
Kekana, Charles
- In:
African journal of science, technology, innovation and …
15
(
2023
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10014369337
Saved in:
10
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
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